topic Re: Billing problems in Plusnet Feedback

Billing problems

rodgerstar — Mon, 21 Jan 2019 14:51:54 GMT

my query concerns discounts never being appied. Get full bill taken from my bank have to get on phone and wait from 20 mins to over an hour to get discounts applied which comes off following months, then when that is cleared guess what overcharged again, process starts all over again, cannot keep taken time of work to sit and wait for someone to actually talk to me...had no problem renewing my contract instant contact there surprise surprise. service is getting slower dealing with customers, whats that remind me of...talk talk..seems virgin is the place to go

Moderator's note by Adie (Dvorak) tweaked topic title

Re: Billing problems

dvorak — Mon, 21 Jan 2019 14:53:22 GMT

Moderators Note

This topic has been split from another for better visibility

Re: Billing problems

Warwick — Mon, 21 Jan 2019 18:05:09 GMT

Hi @rodgerstar

Thanks for getting in touch and I am sorry to hear that you had issues with the discounts on your account.

I have checked through your account and can see that you have spoken with a colleague earlier today, details of which I have highlighted on a ticket here

Should you need any further assistance then please feel free to get in touch.

Regards,