topic Re: Live chat in Plusnet Feedback

Live chat

iangilf — Sun, 20 Jan 2019 14:57:41 GMT

Live chat is terrible now it's not even a real person u speak to plusnet customer service and tech support used to be so good now it's like every other isp dramas to actually speak to someone ....u gone down hill

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

Re: Live chat

Mav — Sun, 20 Jan 2019 14:56:38 GMT

Moderator's Note(s)

Thread moved from My Account/Billing to Plusnet Feedback.

Re: Live chat

MatthewWheeler — Mon, 21 Jan 2019 11:43:37 GMT

I'm sorry to hear you feel that way.

I can assure you that if you're on our live chat service you are speaking to a live person.

Is there anything in particular we can help with?

Re: Live chat

Anonymous — Mon, 21 Jan 2019 11:48:02 GMT

They may well be live human beings but are they awake!