topic Re: comment on new user interface in Plusnet Feedback

comment on new user interface

lmschuffer — Mon, 19 Nov 2018 13:12:19 GMT

Since the new user GUI for members centre, when adding to an open ticket the text box is very small and I cannot drag it open.

I have to create text elsewhere and copy and paste.

When I have added comments ( and/or file ) and clicked "add" I'm taken back to the top of the ticket, previously back to the last entry.

Anybody else ?

Townman — Mon, 14 Jan 2019 08:06:51 GMT

@JonoH,

Was this ever fed back?

JonoH — Mon, 14 Jan 2019 09:36:15 GMT

No, apologies I missed it. it's done now though

Edit

Looks like we've spotted this internally and this will be fixed tonight

lmschuffer — Mon, 14 Jan 2019 10:03:44 GMT

I did not get any response here so I raised a ticket which has not been dealt with very well.

I found a few more problems and added them.

The first reply, 12 days later, was that the ticket had been closed as no action needed.

Needless to say all problems remained.

So, I added more comment, another agent replied telling me how to drag the box open even though the first line of the ticket said it did not work.

Testing showed that particular problem had been fixed.

I added more comment, I had a reply 7 days later with a workaround to one issue and as of 7th Jan it and the others remain.

JonoH — Mon, 14 Jan 2019 11:00:25 GMT

Sorry that your questions were dealt with poorly by our customer service provider.

Let me try to help

I've passed on your feedback for suggestions you've made as well as bugs that you've reported.
Your email prompts, have they been restored since your email settings were changed?
There's a limit on the number of open questions a customer can have and we've also reduced the options available for raising a ticket as it's a method of customer contact that we've mostly moved away from.