https://community.plus.net/t5/Plusnet-Feedback/nice-service/m-p/671139#M8382 Hi there, <BR />Welcome to Plusnet and the Community site, glad to hear you're happy so far. Mon, 11 Jan 2010 18:52:18 GMT Mand 2010-01-11T18:52:18Z https://community.plus.net/t5/Plusnet-Feedback/nice-service/m-p/671138#M8381 i am plusnetpro customer and i do like my online gaming so i requested that interleaving be switched off on my line.<BR />i did see a minor decrease in pings but the amount of router resyncs i was getting it really wasnt worth it.<BR />so i asked for interleaving to be switched back on and found that because of all the resyncs, BT had raised the noise margin on my line to 9-10 when it should have been on 6-7.<BR />i asked a question, gave all the info i thought plusnet needed, this was my question:<BR />" i had my interleaving switched off for a while, i have had it switched back on in the last week or so but i have noticed that since i have been switched back to on, my noise on the line has increased from around 7 to 10.<BR />this could be due to the weather we have been having but i think its to do with all the resyncs i was getting when i had my interleaving off.<BR />as i understand it, too many resyncs an bt will raise the noise margin on your line if this is the case.<BR />if i had a different router, i could lower the noise on my line manually but my router doesnt allow me to use the tool that can do this.<BR />can you request the noise margin be set back to normal or will i have to deal with the slower line syncs. i am getting nowhere near the max 7616 sync speed, im lucky to get 6000 sync at the moment "<BR />i had this response<BR />" Thanks for this I am passing this over to the correct team, we will email you again in due course. "<BR />next response was this<BR />" This fault is currently undergoing testing. Further information will be appended to this ticket shortly."<BR />4 mins after that response i get this<BR />" We have placed an order to reset your SNR. Please allow about 24 hours then disconnect and reconnect once. This should restore your noise to the right level."<BR />my router resynced about 5 mins after that last response, giving me my max stable sync of 7616 with margin now at 6. a nice surprise to come home to after work.<BR />quality service fair play, would have had to wait months for BT to lower it automatically, thank you plusnet Mon, 11 Jan 2010 17:45:15 GMT https://community.plus.net/t5/Plusnet-Feedback/nice-service/m-p/671138#M8381 cyclonus10 2010-01-11T17:45:15Z https://community.plus.net/t5/Plusnet-Feedback/nice-service/m-p/671139#M8382 Hi there, <BR />Welcome to Plusnet and the Community site, glad to hear you're happy so far. Mon, 11 Jan 2010 18:52:18 GMT https://community.plus.net/t5/Plusnet-Feedback/nice-service/m-p/671139#M8382 Mand 2010-01-11T18:52:18Z