topic no response from complaint in Plusnet Feedback

no response from complaint

laurenbryant93 — Thu, 03 Jan 2019 20:56:06 GMT

its been over the 21 days that plusnet are supposed to resolve a complaint. we have had no response and its impossible to get through to anyone that can help! we are supposed to give plusnet an opportunity to fix what they did wrong but we have heard nothing!!!

Re: no response from complaint

dvorak — Thu, 03 Jan 2019 21:24:35 GMT

Moderators Note

This topic has been moved from ADSL Broadband to Plusnet Feedback

Re: no response from complaint

Townman — Fri, 04 Jan 2019 08:52:37 GMT

This user has made posts in multiple topics about their problem - to better help them, might the be merged please?

https://community.plus.net/t5/My-Order/No-internet-its-been-7-weeks-since-we-ordered-it/m-p/1595673#M9286
https://community.plus.net/t5/Fibre-Broadband/Re-Still-no-FTTC-after-more-than-3-months-of-trying/m-p/1595675
https://community.plus.net/t5/My-Order/Even-after-15-days-my-BB-is-still-not-activated/m-p/1595676#M9289
https://community.plus.net/t5/My-Account-Billing/No-cashback/m-p/1602885