https://community.plus.net/t5/Plusnet-Feedback/This-morning/m-p/670771#M8360 The word 'underwrite' here is incorrect,&nbsp; and as you're too bloody stubborn to take advice, I'm not surprised to see no-one else responded to this post.<BR />B.<BR /> Sun, 29 Nov 2009 18:04:28 GMT zubel 2009-11-29T18:04:28Z https://community.plus.net/t5/Plusnet-Feedback/This-morning/m-p/670770#M8359 Phoned CS this morning and got the recorded message about disconnection of service with ALL router lights ON. Exactly the same as I reported here: <A href="http://community.plus.net/forum/index.php/topic,81020.0.html" target="_blank">http://community.plus.net/forum/index.php/topic,81020.0.html</A> Yet Plusnet wanted me to underwrite a £144.00 + VAT to call out a bt engineer. You guys at Plusnet must thing I'm really stupid. Sun, 29 Nov 2009 11:22:08 GMT https://community.plus.net/t5/Plusnet-Feedback/This-morning/m-p/670770#M8359 Oleo 2009-11-29T11:22:08Z https://community.plus.net/t5/Plusnet-Feedback/This-morning/m-p/670771#M8360 The word 'underwrite' here is incorrect,&nbsp; and as you're too bloody stubborn to take advice, I'm not surprised to see no-one else responded to this post.<BR />B.<BR /> Sun, 29 Nov 2009 18:04:28 GMT https://community.plus.net/t5/Plusnet-Feedback/This-morning/m-p/670771#M8360 zubel 2009-11-29T18:04:28Z https://community.plus.net/t5/Plusnet-Feedback/This-morning/m-p/670772#M8361 Hi Oleo,<BR />Sorry if that's how the message came across, I can assure you as Barry has said we don't want you to underwrite anything. All we're asking is that you confirm you've checked your hardware and wiring in order that you don't get charged the £144 mentioned. Mon, 30 Nov 2009 11:27:53 GMT https://community.plus.net/t5/Plusnet-Feedback/This-morning/m-p/670772#M8361 orbrey 2009-11-30T11:27:53Z