topic Re: Disappointed in Plusnet Feedback

Disappointed

Chellen2018 — Thu, 20 Dec 2018 08:24:06 GMT

Having been messed around by Vodafone for 6 weeks only to discover we couldn’t actually get fibre, we decided to go with standard bb with plusnet. So far I’ve been less than impressed. The website is a labyrinth, the online chat facility is useless unless you have a bog standard question and it takes up to an hour to speak to someone. When I signed up I was promised we would already be live by now, once signed up we then find out it will take longer...I call on Tuesday to see where the router is, oh “I’ll order that now”. Today received confirmation it’s been dispatched and will arrive in 5 days. We are due to go live on the 24th so if anything goes wrong this will not be resolved until after Christmas. As I can’t contact Openreach to check if the line is being switched myself I have no faith we will be live even if the router does arrive. Very dissappointed so far that the service is on a par with Vodafone and that is not a good thing.

Re: Disappointed

dvorak — Thu, 20 Dec 2018 08:29:12 GMT

Moderators Note

This topic has been moved from Broadband to Plusnet Feedback

Re: Disappointed

LordFoul — Thu, 20 Dec 2018 11:35:53 GMT

Hi @Chellen2018,

I'm sorry your initial experience of us has not been ideal, I can understand your disappointment in the provisioning process as it should be straightforward..

I have responded to your query here.

If you require any further assistance, please let us know.

Thanks - LF

Re: Disappointed

quelquod — Thu, 20 Dec 2018 18:46:49 GMT

@LordFoul wrote:

I have responded to your query here.

Yet another example of the staff abusing the forum by hiding problem and/or solution issues in the OP's private area.

Re: Disappointed

Mav — Thu, 20 Dec 2018 19:28:54 GMT

Moderator's Note(s)

Duplicate post removed.