topic Re: can't wait to leave this company in Plusnet Feedback

can't wait to leave this company

Haveron1509 — Fri, 23 Nov 2018 12:21:30 GMT

can't wait to leave this company left me with arrears in my bank account being billed £42 with my bill is 30 I'm never off the phone about the broadband speed which you're talking about an hour before you can talk to someone about it

Re: can't wait to leave this company

Gythral8PNC — Fri, 23 Nov 2018 13:35:54 GMT

That's at least an hour before the person on the other end tells you

you are wrong, & puts the phone down...

you are wrong and you can lump it...

etc..

I think you get the drift

Re: can't wait to leave this company

Haveron1509 — Fri, 23 Nov 2018 14:08:10 GMT

Don't think so am not wrong and you don't know a thing about it

Re: can't wait to leave this company

RandallFlagg — Fri, 23 Nov 2018 17:24:41 GMT

Hi @Haveron1509

Thanks for getting in touch.

I just want to interject quickly to clarify that (I believe) @Gythral8PNC was agreeing with you and joining in with your appraisal of our service, rather than saying you were wrong.

I'll investigate your account shortly and provide some information on your speed. In terms of your billing - I'm sorry that you've been put into arrears - we do provide notification of your bill prior to taking the payment so that you can query any additional charges and/or make arrangements to cover the bill prior to debiting your bank account.

I'll come back to you

Re: can't wait to leave this company

Haveron1509 — Fri, 23 Nov 2018 17:36:44 GMT

my bank told me you'd 5 days to take the money you take it 2 weeks after

Re: can't wait to leave this company

RandallFlagg — Fri, 23 Nov 2018 18:18:55 GMT

Hi @Haveron1509

Firstly - your line is syncing up at 40mb/s so absolutely at the levels we'd expect. Could you please run a speed test via a device that's connected by an ethernet cable and let us know the outcome?

Secondly - You're right that the payment will usually leave your account five working days after the invoice date. Could you please let me know which invoice month this didn't happen for so that I can investigate further?

Best wishes

Dave