topic Re: Support Team - does it actually exist? in Plusnet Feedback

Support Team - does it actually exist?

eded — Sat, 10 Nov 2018 23:48:39 GMT

Ticket opened on Wednesday. Now almost Sunday, no even a single reply. Do you have any employees looking at them? 🙂

https://i.postimg.cc/rwWxPcxm/firefox-2018-11-10-23-42-42.png

Re: Support Team - does it actually exist?

Mads — Sun, 11 Nov 2018 16:45:47 GMT

Hi @eded, can you post the question number or PM us your account username so we can investigate for you.

Re: Support Team - does it actually exist?

eded — Sun, 11 Nov 2018 18:12:53 GMT

Hello @Mads,

Thank you for your reply.

The question number was already visible in the picture above, but here you go: 184352196

I understand that it might not be an urgent matter compared to other users, but it has been 3-4 days since then and I was expecting at least an acknowledgement or anything really...

Thank you.

Re: Support Team - does it actually exist?

MasterOfReality — Mon, 12 Nov 2018 12:35:10 GMT

Hi @eded

I'm sorry nobody has updated this ticket previously.

I've taken a look into the situation and provided a detailed fault report.

Can you please review my reply at your earliest convenience and attempt the steps shown?

You can click here to jump directly to the ticket.

Kind Regards,

MoR

Re: Support Team - does it actually exist?

eded — Mon, 12 Nov 2018 13:31:07 GMT

Hello @MasterOfReality,

Thank you for looking into that and your reply.

As I already mentioned there, I am not sure if you have seen my initial message containing the 5 paragraphs because I personally cannot see over there before adding the attachments - only saying this because your answer seemed rather generic (computer, wireless, etc.) rather than focused on the actual problem - phone noises and low upload sync speed. But at least the disconnections were visible!

Anyway, for now, everything seems back to normal:

Connection Information

Line state:	Connected
Connection time:	1 days, 09:05:17
Downstream:	64.6 Mbps
Upstream:	17.68 Mbps

Thank you. 🙂

Re: Support Team - does it actually exist?

MatthewWheeler — Mon, 12 Nov 2018 18:13:26 GMT

Glad to hear things are looking better.

Let us know if you have any further issues