topic Re: Extremely Poor Customer Service in Plusnet Feedback

Extremely Poor Customer Service

outinthesticks — Thu, 08 Nov 2018 19:36:45 GMT

Posting this in desperation - your online chat isn't available, you haven't responded to a twitter DM & I've been holding on the phone for 21 minutes. And it seems impossible to raise a ticket on your website. Please would someone respond? contact details in the twitter DM. Thank you.

Re: Extremely Poor Customer Service

Gel — Thu, 08 Nov 2018 19:50:58 GMT

Best asked in Cust. Feedback thread.
When using CHAT always turn off any browser pop up blocker.

Re: Extremely Poor Customer Service

dvorak — Thu, 08 Nov 2018 20:31:54 GMT

Moderators Note

This topic has been moved from Broadband to Plusnet Feedback

Re: Extremely Poor Customer Service

SammyM — Thu, 08 Nov 2018 21:47:20 GMT

Hello @outinthesticks,

I am sincerely sorry to hear of the difficulty you have faced trying to get support with the issue you are experiencing. We have picked up your tweet and are looking into the issue now. We will respond to it shortly.