topic Re: New website total rubbish in Plusnet Feedback

New website total rubbish

VileReynard — Tue, 06 Nov 2018 03:25:00 GMT

Finance & email are failing badly - so Plusnet get the kids in to "design" a rubbish web site.

What a waste!

Re: New website total rubbish

jab1 — Tue, 06 Nov 2018 07:56:08 GMT

@VileReynard Apart from it being a bit slow, I can't see a major problem. Mind you, I probably visit 'My Account' and associated areas only a couple of times a month.

Re: New website total rubbish

Mayfly — Tue, 06 Nov 2018 08:30:11 GMT

Is this why my bookmarked page has changed?

Re: New website total rubbish

Anonymous — Tue, 06 Nov 2018 08:40:30 GMT

I actually like the new design, the icons make it easy to navigate and the information you need is there in front of you.

Having said that I don't think the implementation is 100% complete for example, if you got Phone and select the Recent Calls option I would expect to see, well a list of recent calls, but what actually happens is you get navigated to the Bills and Payments section and evidently not a list of recent calls.

Re: New website total rubbish

jab1 — Tue, 06 Nov 2018 08:47:49 GMT

@Anonymous I think if you read @JonoH's post in Service Information, he has stated the site is still 'Under construction', so not everything is quite as it should be.

Re: New website total rubbish

jab1 — Tue, 06 Nov 2018 08:50:05 GMT

@Mayfly wrote:

Is this why my bookmarked page has changed?

Probably, although I always go via the 'My Account' link at the top of the page, so didn't notice that.

Re: New website total rubbish

Anonymous — Tue, 06 Nov 2018 08:51:17 GMT

I had read is @jab1 but I would have assumed that what was released was in fact complete otherwise it defeats the purpose of its launch and only leads or shall I say adds to existing customer frustrations.

Re: New website total rubbish

jab1 — Tue, 06 Nov 2018 09:26:55 GMT

@Anonymous I agree in a way, but having had a short play earlier this morning, I didn't encounter any problems.

As I said before, though, I only visit that part of the site a couple of times a month, if that.

Re: New website total rubbish

JayG — Tue, 06 Nov 2018 09:38:03 GMT

Don't mind the simpler layout, and welcome the contract details (including length of contract) being prominently displayed.

Certainly not got all its other functionality for me at the moment - e.g. clicking on View my Bills gives me an 'empty' drop-down box which means I can't actually get any further (there may well be another way of getting there it but I've not done that much experimentation yet.)

Re: New website total rubbish

MauriceC — Tue, 06 Nov 2018 10:53:28 GMT

I've only had a brief play with the new Member Centre this morning and as a general comment I believe that it is an improvement.

The navigation is much improved
Some previously 'tricky' bits to find are now more prominent.
The usage meter appears to work (though I have noted others are not seeing it)
Generally it flows much better.

Yup. It is a bit sluggish and there are a few bits left to be completed - time will tell, but I'm optimistic that having got the UI better that a lot of the 'old' content is under review for change in the near future.

I must be one of the lucky ones, as billing works fine for me using Win7 and FF 63.0.1 64 bit. It is still slow to load the initial bill but that's not a disaster.

Re: New website total rubbish

daveplus — Tue, 06 Nov 2018 11:02:46 GMT

I'm going to miss the thrill of being on an unmagical mystery tour. A good change so far.

Re: New website total rubbish

VileReynard — Tue, 06 Nov 2018 11:23:49 GMT

I find the navigation really difficult - the overall look of the site is a bit cheap.

I don't have Plusnet's phone, mobile or TV and have no interest in them - so there's a lot of wasted space.

There is apparently no way of raising a ticket

I am not locked into a contract - so why do Plusnet suggest I might like to pay an extra £2.50/month to sign up to a similar contract!

Very sluggish.

Re: New website total rubbish

SpendLessTime — Tue, 06 Nov 2018 11:40:09 GMT

Overall not to bad for me.

But the gripes are

Much, much slower than the old interface. Indeed so slow I thought it had given up at times.
Do we really need large photo images of that actor from the ads within the members centre? It just slows page loads down more and eats into the visible screen area. Indeed in the "My Perks" it forces some of the perk options below the screen area.
Broadband usage has now gone to zero. Guess when it was replumbed yesterday something went amiss.
In the Usage page, the right hand box starting "Please note" actually overlaps the first paragraph so obscuring some of that text.

Re: New website total rubbish

RichardB — Tue, 06 Nov 2018 11:45:59 GMT

Has anyone worked out how to view an open question1 after the redesign?

One of my referrals is a victim of the new billing system issues.

He has not been billed since August and is justifiably concerned that his services will be cut off, despite contacting PN by phone several times.

Richard

Re: New website total rubbish

SpendLessTime — Tue, 06 Nov 2018 11:49:14 GMT

@RichardB wrote:

Has anyone worked out how to view an open question1 after the redesign?

Yes

First log into the members centre and then paste the URL https://www.plus.net/wizard/?p=search into the address bar. You must be logged in now as the login act takes you to the home page regardless of your starting URL.

Re: New website total rubbish

RichardB — Tue, 06 Nov 2018 12:00:41 GMT

@SpendLessTime - Thank you for the link

Comment to PN:

This is NOT "user friendly" or intuitive - a backwards step IMHO.

Richard

Re: New website total rubbish

SpendLessTime — Tue, 06 Nov 2018 12:05:26 GMT

I agree it is a backward step that the login action will now disregard the requested URL.

I also regularly check my data speed as I'm on a static IP and if it changes, it does slow down my line. Again, I'm now having to login first and then click my bookmarked page to see the result.

Re: New website total rubbish

SpendLessTime — Tue, 06 Nov 2018 12:11:03 GMT

Question to Plusnet,

Why have you removed the link from the main Plusnet page to Webmail?

Re: New website total rubbish

JordanThompson — Tue, 06 Nov 2018 12:14:13 GMT

Hi all,

I’m Jordan, the product manager for Member Centre at Plusnet. I’d like to thank you for the feedback so far on the redesign you’ve seen go live overnight. Over the last couple of months we’ve been working to create something that’s easier to use and provides you with the information you need. We’ve started with the pages that have the highest usage, in order to get something out quickly and to allow our customers to benefit from the new design sooner. Over the coming months we’ll continue to make changes, which will include moving more pages into the new design style and decommissioning much of the content that’s no longer relevant.

I’d appreciate your continued feedback through the Community and we’ll work hard to make things even better in the future.

Cheers

Jordan

Re: New website total rubbish

JordanThompson — Tue, 06 Nov 2018 12:26:32 GMT

Hi,

You can access webmail from the email tile on the homepage.

Thanks

Jordan