topic Re: Marketing e-mails in Plusnet Feedback

Marketing e-mails

corringham — Thu, 01 Nov 2018 12:54:46 GMT

I seem to be bombarded by Plusnet e-mails promoting BT Sport. I do at present have 3 Plusnet accounts (one should be closed soon), but even allowing for that there are a lot of them. I have absolutely no interest in BT Sport (and if Plusnet put the same effort into fixing their billing system as they put into marketing BT Sport we'd all benefit).

It is possible to unsubscribe from e-mails from Plusnet, but it is all or nothing so if I unsubscribe to avoid these e-mails I wouldn't get e-mails for any promotions or other topics that I just might be interested in.

Would it be possible to split the subscription options to be finer grain, so that BT Sport (or any other major topic) is subscribed/unsubscribed separately?

I'm sure it won't be possible (it is likely too technical for Plusnet), so the next such e-mail I get I will just unsubscribe altogether.

Re: Marketing e-mails

22over7 — Thu, 01 Nov 2018 13:04:00 GMT

Seconded.

Re: Marketing e-mails

VileReynard — Thu, 01 Nov 2018 13:34:00 GMT

Doesn't the GDPR require permission from the recipient?

Re: Marketing e-mails

corringham — Thu, 01 Nov 2018 13:44:30 GMT

I think permission is implicit in the business relationship formed by having a Plusnet account, and there is the option to unsubscribe. My issue is that it is an all or nothing option.

Re: Marketing e-mails

VileReynard — Thu, 01 Nov 2018 13:46:51 GMT

Must be - I never get any communications from them (a situation I'm quite happy with).

Re: Marketing e-mails

22over7 — Thu, 01 Nov 2018 18:07:28 GMT

Has anyone had a marketing email from Plusnet about something *other* than cheap BT sport?

In about 3.5 years, I can't recall anything of interest to me (like a month's payment holiday, let's say, for my loyalty). But there *was* a very good SIM deal, via EE, some years ago ... was that announced in a marketing email? Some reason to stay subscribed?

Re: Marketing e-mails

corringham — Fri, 02 Nov 2018 09:19:31 GMT

I've had a few over the years, but having just looked at some that I hadn't deleted I must admit there are none that I would have missed had I not received them - competitions for things I didn't want to win anyway, offers for upgrades to FTTC that I can't get etc. Recently it is just BT Sport, BTSport, BT Sport.

Re: Marketing e-mails

corringham — Wed, 14 Nov 2018 17:11:40 GMT

Arrgh! Just got a Black Friday special offer e-mail - guess what, it is BT Sport for a pound.

Re: Marketing e-mails

VileReynard — Wed, 14 Nov 2018 20:06:37 GMT

Don't like sport.

Re: Marketing e-mails

22over7 — Wed, 14 Nov 2018 20:58:25 GMT

It's funny the way the word "sport" has changed. It used to mean fun, or you could say that someone was a good sport. Now it just means unutterable tedium.