Unsolicited calls from Plusnet

perran — Wed, 24 Oct 2018 19:13:54 GMT

For the past few days I have found missed calls from 01143073836 on my landline. Tonight it called again so, intrigued, I answered. Caller, obviously in a busy call centre from the background noise, claimed to be calling on behalf of Plusnet. My contact preference is set to email only. Why is Plusnet using this call centre to pester me or is it a scam? I have blocked the number.

Re: Unsolicited calls from Plusnet

Mads — Thu, 25 Oct 2018 09:27:53 GMT

Hi @perran,

Thanks for getting in touch. That number would indeed be us, its our outbound marketing team who discuss new contracts/deals with our customers. My apologies the agent should have left a note on your account, I will pass that feedback on for you. However if you did want to talk to us about recontract/new deals you can call Customer Options on 0800 013 2632 at your own leisure.

I have opted you out of marketing with our teams there for future reference.

Thanks for letting us know.

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Unsolicited calls from Plusnet

Re: Unsolicited calls from Plusnet