topic Re: speed issues in Plusnet Feedback

speed issues

stormrunner — Thu, 26 Nov 2009 22:30:08 GMT

ok thought id better start my own thread as this seems to be an issue that could take some time to resolve
firstly i havent been with plusnet very long but it seems the honeymoon period is over,
i was getting the max speed my line could handle
my download speed was between 7500kbs and 6000kbs droping to around 5000kbs at peek
but over the last two weeks that has altered drasticaly to between 120kbs and 80kbs droping to as low as 20kbs at peek
however iv sat up a few nights to try a few downloads after midnight and noticed that i DO get the max but only after midnight i also did some downloads in the morning and im still getting the max but as soon as midday comes its back to the snail speed.
sounds like im making this up lol well iv screenshots to back it up
the first was taken at 20 past midnight on the 25/11
the second was taken at 10 past 10 on the morning of the 26/11
the third was taken at 11am on the morning of the 26/11
the forth was taken at 1206 on the afternoon of the 26/11
the fifth was taken at 10past 10 on the evening of the 26/11
all thes downloads were done on files contained it the same serverlocation
as you can see great speed from midnite untill midday then slow and realy slow during peek.
i am getting the speed so i know plusnet can give me the service im paying for, it would be nice if however the fast stuff was during the day and not when i should be asleep

jim:red Agents name removed from lower picture as per forum rules mod:end

Re: speed issues

bobpullen — Thu, 26 Nov 2009 23:50:35 GMT

What account type are you on and where are you downloading from. Looks to me to be a Rapidshare-esque service which will be classified by our traffic management platform as a download site/server.
Depending on your package, traffic from these sites is likely to be heavily rate limited.

Re: speed issues

stormrunner — Fri, 27 Nov 2009 00:04:49 GMT

im on an 8 meg unlimited usage account
the issue is that my speed on any download has changed to slow during the day yet at night(aftermidnight) its as high as it USED to be during the daytime
this isnt only speed on downloads its also ping on a game server i use that used to be around 25/30 now its up between 250/400.but again if i log on after midnight its ok
rate limited?? if thats so then why are the downloads between midnight and midday so much faster than those between midday and midnight,
this is plain and simply a speed issue .
its also causing log in problems with other online comms programs i use like paltalk and ventrilo which time out because its taking so long to connect.
so i think it has nothing to do with what site im downloading from... but thanks for the input

Re: speed issues

Mand — Fri, 27 Nov 2009 09:52:15 GMT

Hi there,
Our Unlimited product has traffic management in place at peak times, which means that you will see slower speeds between midday and midnight.
You can see the speeds you can expect normally here.
That said, we've had some network issues recently, which may mean that you see speeds lower than this.

Re: speed issues

stormrunner — Sat, 28 Nov 2009 00:25:19 GMT

thanks Mand for the reply
but iv had max speed on my downloads up untill 2 weeks ago, so whats changed at that time????
thats what no one at plusnet can tell me and why the ticket is still ongoing

Re: speed issues

Anotherone — Sat, 28 Nov 2009 15:10:08 GMT

As far as I can tell, nothing has changed apart from some of the network problems may have caused slowdowns below the figures you looked at when the network was on Plan B management. On the basis of the info provided, at a quick glance everything seems to be correct.
There may have been the odd instance where traffic management was not applied when updates/system changes were being made.
Don't forget to multiply kB/sec x8 to get kbps.

Re: speed issues

stonesfan — Sat, 28 Nov 2009 16:04:33 GMT

My major gripe is that I'm paying around £25 per month for the 8mb unlimited, yet am getting a service which is inferior to those who are paying £10 a month on alternative ISPs.

Re: speed issues

pierre_pierre — Sat, 28 Nov 2009 17:31:58 GMT

you are not paying for an 8 Mb connection, you are paying for an "up to 8 Mb", and that depends on how far you are from the exchange, the quality of your line, any rubbish put out in you locality etc.
how come you are paying £25, unlimited doesnt cost that

Re: speed issues

pierre_pierre — Sat, 28 Nov 2009 17:38:39 GMT

@stonesfan I see from your other posting a few more facts, live with it, start a new thread in Broadband speed, add the results of a BT speed test http://www.speedtester.bt.com/ and a http://www.mybroadbandspeed.co.uk/, then within a short time one of the "bright sparks" will do some diagnostic test with you

Re: speed issues

stonesfan — Sun, 29 Nov 2009 00:52:33 GMT

Quote from: pierre_pierre
you are not paying for an 8 Mb connection, you are paying for an "up to 8 Mb", and that depends on how far you are from the exchange, the quality of your line, any rubbish put out in you locality etc.
how come you are paying £25, unlimited doesnt cost that

I understand the point about '8mb'. However, I do not expect 450k when I fancy doing a bit of video streaming during the day! Currently my speed Test has shot up to 3.3Mb, although that is at almost 1am!
I'm going to ask a few neighbours as to what they are currently getting on their BT line ADSL too. That may well prove as to whether the problem is with the exchange.

Re: speed issues

stormrunner — Sun, 29 Nov 2009 17:58:25 GMT

the upto 8mb is the max speed u could get(its that your paying for)
if ur line is only able to handle 6.5 meg then thats all ull get or so iv been told by BT
so its worth checking to see what your line can handle
my line can handle 6.5 meg and thats what i was getting up untill 2 weeks ago with great download speeds but thats all changed
and now its like im getting les than 1 meg with realy slow download speeds....

Re: speed issues

caccy — Mon, 30 Nov 2009 17:04:57 GMT

Stormrunner,
I've had this problem for about two weeks as well. All was ok up to 13Nov then when I next checked my download speed on the 24Nov it had fallen to 320Kbps and has stayed at that ever since. Just hoping that the current maintenance will bring it back to its normal level. (4300Kbps)

Re: speed issues

69gillan — Mon, 30 Nov 2009 22:35:17 GMT

I live 302 metres from an exchange, I have unlimited and my speed is no better than dial up, crap broadband from a BT company, worst broadband ever, sorry I ever got it from these cowboys, this is one company I would never recommend.

Re: speed issues

mal0z — Mon, 30 Nov 2009 23:17:10 GMT

@69gillan - if you post details of your router , stats etc , and speeds, times etc here - ther will be many offers of help and suggestions. You only have to look back at past posts on these forums to see that.
As you say 302 meters from an exchange should give you a very good speed. There must be a technical fault somewhere.

Re: speed issues

stormrunner — Tue, 01 Dec 2009 14:26:58 GMT

hi
caccy i know its getting realy silly, have u checked ur download speeds after midnite, at the moment mine are what they used to be during the day, have a look and see..
69gillan have u checked ur line speed with the bt speed checker, it will let u know what ur line can handle, pierre_pierre posted a link to it a couple of posts ago.
well im still getting the C.R@.p speed and if plusnet dont get it sorted out within the next few days im outa here...

Re: speed issues

jelv — Tue, 01 Dec 2009 15:47:53 GMT

stormrunner:
A post you may find informative: http://community.plus.net/forum/index.php/topic,74056.msg590818.html#msg590818

Re: speed issues

VileReynard — Tue, 01 Dec 2009 16:43:38 GMT

Quote from: stormrunner
hi
caccy i know its getting realy silly, have u checked ur download speeds after midnite, at the moment mine are what they used to be during the day, have a look and see..
69gillan have u checked ur line speed with the bt speed checker, it will let u know what ur line can handle, pierre_pierre posted a link to it a couple of posts ago.
well im still getting the C.R@.p speed and if plusnet dont get it sorted out within the next few days im outa here...

Your shift key is mostly broken.

Re: speed issues

stormrunner — Tue, 01 Dec 2009 17:41:30 GMT

lol no Axisofevil! my shift key works just fine but the word [Censored] (snip) is cencored here at the plusnet forums
cant think why

jelv thanks for pointing out that post would be nice to see a plusnet reply to it, so the question is :is plusnet unlimited realy unlimited or is the product being missold?
[Moderator's note by Jim (Oldjim) avoidance of the swear filter is against [Forum Rules] ]

Re: speed issues

Anotherone — Tue, 01 Dec 2009 18:23:39 GMT

My advice to all of you that have posted here with a speed problem is please start your own thread on the Broadband Speed board (apart from stormrunner whose thread this is).
To all of you (including stormrunner), then please do the following -
1) run a BTspeedtest and post the full results, not just edited highlights, do a text copy and paste (no need for jpegs etc, see below
2) Login to the member centre https://portal.plus.net/my.html?action=data_transfer_speed and post info (text copy & paste again) delete last 4 digits of phone number if displayed
3) Run the PN speedtester http://www.mybroadbandspeed.co.uk/ and post results
4) Check which gateway you are on - http://usertools.plus.net/@gateway/ and post info
BT speedtest
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
610 Kbps

0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 610 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :6912 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps

If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Edit: @stonesfan - just found your thread on the Speed board - will post there.

Re: speed issues

jelv — Tue, 01 Dec 2009 19:27:42 GMT

Quote from: stormrunner
so the question is :is plusnet unlimited realy unlimited or is the product being missold?

By unlimited Plusnet mean that there are no penalties (financial or otherwise) that kick in as your usage rises. However Plusnet have to buy centrals and cater for the peak usage of all their customers. If it was really unlimited with no throttling of protocols I'm guessing the account would cost well in excess of £50 per month. Obviously that's not a goer, so Plusnet throttle the speeds to various degrees during the day so that they can keep the total usage down and hence offer the product at a competitive price. As I posted, the product is unmetered, but it is far, far from unlimited.