topic Re: Complaint in Plusnet Feedback

Complaint

Conker — Mon, 15 Oct 2018 15:05:15 GMT

Absolutely dreadful and shocking service. New customer 1 week ago and nothing but issues since.... I don't even have Plusnet internet yet! 1 hour 19 minutes in total on the phone...5 useless phone attendants and 1 hour 2 minutes on hold in total. Email to say they could not activate my direct debit so go to My Account on the website which also would not work. Now I can't even cancel the service because I am stuck on hold, what do I have to do to get out of this nightmare! Please tell me there is somewhere I can cancel my contract and get a full refund without having to phone up, it's disgraceful

Re: Complaint

MatthewWheeler — Mon, 15 Oct 2018 20:58:42 GMT

Sorry to hear about the issues you've had.

Unfortunately the orders have been delayed due to a system issue.

We'll get these replaced for you now

Re: Complaint

Conker — Tue, 06 Nov 2018 09:35:46 GMT

Get what replaced?!

Re: Complaint

Townman — Tue, 06 Nov 2018 15:33:56 GMT

The orders!