Cannot view bill in new billing system

UKStarship — Sun, 14 Oct 2018 18:02:46 GMT

I noticed I had a chargeable call in July which is unusual and I want to check what it is.

When I go to view billed calls for July it shows: No result found

Why and how can I fix this?

Re: Cannot view bill in new billing system

spraxyt — Sun, 14 Oct 2018 20:01:21 GMT

The information you require is available through the old Home Phone Control Panel, but getting to that requires ingenuity.

Go to Bills & Payments, then click on View/add call features. (yes, I do mean that)
Switch to the Itemised Bill tab and choose the date range you require on the View bill selector. Click Go.

Using View details on the Call summary lines down the page should show the information you are seeking.

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Cannot view bill in new billing system

Re: Cannot view bill in new billing system