topic Re: Complaint in Plusnet Feedback

Complaint

ClareRuddick — Mon, 18 Jun 2018 18:23:02 GMT

Dreadful service. What a terrible company to deal with. No service after moving house for 2 weeks and no plan to sort it out. Plenty of platitudes but absolutely no resolution. Company far more worried for charging for a cancellation then actually providing a service. Do not want to listen to the customer at all. I would not recommend to anyone. We have been consistently lied to (and this was admitted on one phone call - hope they kept the records as I might want them for court).

Re: Complaint

abails0105 — Tue, 19 Jun 2018 08:44:59 GMT

Hi @ClareRuddick

I am very sorry to hear of the poor experience you have had. Can you PM the account username and we can look into this for you.

Re: Complaint

ClareRuddick — Tue, 24 Jul 2018 10:19:26 GMT

Hi @abails0105

I have now sent you a PM with account details.

Re: Complaint

abails0105 — Tue, 24 Jul 2018 13:40:42 GMT

Thank you for your reply @ClareRuddick. We will respond to the PM shortly.

Re: Complaint

ClareRuddick — Tue, 18 Sep 2018 12:23:44 GMT

I have sent you another private message as you people are still incapable of just closing the account as requested.

Re: Complaint

Mads — Tue, 18 Sep 2018 18:57:47 GMT

Hi @ClareRuddick,

I'm sorry to see your issues are still persisting.

I have created a ticket as my response includes account specific information. You can view this here.

Thanks.

Re: Complaint

ClareRuddick — Tue, 18 Sep 2018 19:00:15 GMT

Hopefully this will now all be sorted following (yet another) long call with yourselves.

Re: Complaint

ClareRuddick — Thu, 04 Oct 2018 07:33:11 GMT

And we've just received an email threatening account closure and debt collectors, even though you (Plusnet) are already closing the account and it has been agreed there's no outstanding monies owed.

What is going on?

Re: Complaint

Gandalf — Thu, 04 Oct 2018 12:47:14 GMT

Sorry to hear this.

I can see you've called in and this is with the right people to sort out for you.

Re: Complaint

ClareRuddick — Thu, 04 Oct 2018 12:50:30 GMT

Well, I keep apparently talking to the "right" people, but it still doesn't get resolved.

Re: Complaint

Conker — Mon, 15 Oct 2018 15:00:16 GMT

Absolutely agree, shocking service and I have not even had an activated line! 1 hour 16 minutes on hold and still nothing is resolved..... how does this company even progress?

Re: Complaint

MatthewWheeler — Mon, 15 Oct 2018 20:54:46 GMT

Sorry to hear this @Conker

We'll respond to your other thread shortly