topic Re: Support in Plusnet Feedback

Support

johnmglen — Fri, 14 Sep 2018 09:03:02 GMT

Hi All, I have been with PN for ages, and I really do mean ages. I recall, back then, you could easily raise a ticket and wait for a response. Now, I can't see how to do that, the automated service plonks you with the only option of a phone call and chat is NEVER available. Now it might just be me, but once streamlined into the phone only option, a wait of half an hour with the music that seeks to ruin your hearing is not really good enough. Award winning customer service they say. My experience (off-peak) is that it is becoming a nightmare to use. The scenario above is repeated whenever I call, so this is not a one-off. Wonder what PN have to say.

Re: Support

Strat — Fri, 14 Sep 2018 09:08:08 GMT

Moderator's note by Dick (Strat): Topic moved to a more appropriate board.

Re: Support

johnmglen — Fri, 14 Sep 2018 09:12:16 GMT

So where's it gone then?

Re: Support

198kHz — Fri, 14 Sep 2018 09:52:59 GMT

@johnmglen

The inability to raise a ticket, the unavailability of Chat, and the dreadfully distorted speech and music while on hold have been discussed to death over many years, without much changing.

I've mentioned the distortion every time I've called, and am always assured that feedback will be passed on.

One has to wonder - if they still can't find the volume control, what hope is there for anything else?

Re: Support

MasterOfReality — Fri, 14 Sep 2018 10:31:41 GMT

Hi @johnmglen

Sorry to hear this.

Is there anything we can do to help? What as it you needed to raise a ticket for?

Give us a shout if we can do anything for you.

MoR