182226844 - unbelieveable response from BUSINESS support

Townman — Mon, 03 Sep 2018 11:59:54 GMT

One of my referrals has not been checking their default (postmaster@) email account (all emails copied elsewhere) for 6+ months so it has been archived.

I requested that it be restored...

[Support Wizard Journey]
[Ask a Question about your Email Service]
[Technical Support]
[Other Email Features]
[Ask a Question about your Email Service]
[Additional Information]
Can you please restore my default mailbox.

Thank you.

Today I found this response from support...

Thank you for your patience.

Please can you provide more information on which email address you would like restoring so that this request can be escalated to our second tier team.

Would not be quite so bad if there were indeed two or more email addresses, there is just the ONE.

It is very evident that the support agent has simply not bothered in the slightest to look at the request … and just batted it back to the user. Seems like a delaying tactic which achieves nothing but making Plusnet look silly to my customer.

Not impressed!!

Re: 182226844 - unbelieveable response from BUSINESS support

RandallFlagg — Mon, 03 Sep 2018 14:15:36 GMT

Hi @Townman

Thanks for highlighting this - apologies for the confusion.

I've asked for this to be un-archived as a priority.

Best wishes,

Dave

Re: 182226844 - unbelieveable response from BUSINESS support

Townman — Tue, 04 Sep 2018 08:52:18 GMT

Hi Dave,

Thanks for fixing this. I’ll close off the unupdated ticket.

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182226844 - unbelieveable response from BUSINESS support

Re: 182226844 - unbelieveable response from BUSINESS support

Re: 182226844 - unbelieveable response from BUSINESS support