topic Re: Dissatisfied in Plusnet Feedback

Dissatisfied

lesleyheather — Thu, 30 Aug 2018 05:36:20 GMT

Well after waiting 2 months I have cancelled my order.
Didn’t hear anything for weeks then I rang a couple of weeks ago and said the automation didn’t go through but they would sort it
I then got a text saying it would go live on 30th August(tomorrow). I have just rang them and was told it had been cancelled and would have to go through again.( didn’t understand and he didn’t explain very well)
I then asked how I could cancel and was put straight through and cancelled
No one tried to change my mind
Think I have had a lucky escape

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

Re: Dissatisfied

MatthewWheeler — Wed, 29 Aug 2018 18:33:19 GMT

Sorry to hear that.

From what I can see this is done to agent error and I've ensured that feedback has been passed on regarding this.

Apologies for the inconvenience caused and we wish you all the best with whoever you go with

Re: Dissatisfied

Mav — Thu, 30 Aug 2018 05:34:25 GMT

Moderator's note:

Thread moved from Fibre Broadband to Plusnet Feedback.