topic Re: Logging out of Portal Issue in Plusnet Feedback

Logging out of Portal Issue

Strat — Tue, 28 Aug 2018 09:32:48 GMT

Is there an issue with the portal as I get this message when logging out.

Re: Logging out of Portal Issue

TheMightyAJ — Tue, 28 Aug 2018 09:58:45 GMT

I can't say I've seen this message pop up before myself I'm afraid. Has this only happened on one occasion and if not, does clearing your cookies and cache or using another browser result in you seeing the same message?

Re: Logging out of Portal Issue

pjmarsh — Tue, 28 Aug 2018 10:20:30 GMT

I've just had a problem with logging out as well, twice. I'm not in a position to be clearing cookies and cache at the moment. I logged into one account, logged out (and got this issue), logged into another account and then logged out of that one and got the message. Everything looked to be logged out after, so I'm not sure what I haven't been logged out of.

Re: Logging out of Portal Issue

jab1 — Tue, 28 Aug 2018 10:31:19 GMT

@Strat and @pjmarsh aren't the only ones to have experienced this. I had an occurrence late Friday night, but as closing the tab cleared my login, and it happened just before a Bank Holiday,I decided to leave until the next time I needed to access the Portal. I can confirm it is still happening.

Re: Logging out of Portal Issue

JonoH — Tue, 28 Aug 2018 10:55:31 GMT

Thanks for letting us know, I've raised this with our Incident management team for investigation (IMT-2418)

Re: Logging out of Portal Issue

JonoH — Tue, 28 Aug 2018 15:13:13 GMT

That issue should now be resolved.

Thanks for letting us know!

Re: Logging out of Portal Issue

jab1 — Tue, 28 Aug 2018 15:20:33 GMT

It appears to be fixed, @JonoH, but it now sends me to the login page after 5 seconds, whereas previously I returned to: https://www.plus.net/index_nlp.html, which I have as a link, almost instantly.

Re: Logging out of Portal Issue

Dan_the_Van — Tue, 28 Aug 2018 15:36:53 GMT

I see the same message as above, however I get logged back on to the Welcome page.

Dan.

Re: Logging out of Portal Issue

JonoH — Tue, 28 Aug 2018 16:05:14 GMT

@jab1 wrote:

It appears to be fixed, @JonoH, but it now sends me to the login page after 5 seconds.

Me 2, I believe that's by design. I'm not sure why it makes you people wait 5 seconds now.

Re: Logging out of Portal Issue

Dan_the_Van — Tue, 28 Aug 2018 16:14:57 GMT

This feature means I can not log off without closing the brower.

Dan.

Re: Logging out of Portal Issue

JonoH — Tue, 28 Aug 2018 16:17:23 GMT

Are yo usaying it auto logs you back in? can you clear your cache and cookies and try again please? I'm not able to replicate it.

Re: Logging out of Portal Issue

Dan_the_Van — Tue, 28 Aug 2018 17:15:59 GMT

Hi,

Yes I stay logged on.

I have fired up one of my Virtual system where I have never logged on the the portal and I see the same issue, in this case Chrome, also see the issue with Firefox on another system, both latest versions.

I have a free-online account and for many years I have never been able to log off cleanly see

https://community.plus.net/t5/My-Account-Billing/Couldn-t-remove-db-entry/m-p/1040566

This error has gone and been replaced by being logged back on

Dan

Re: Logging out of Portal Issue

JonoH — Wed, 29 Aug 2018 11:42:06 GMT

@Dan_the_Van wrote:
Yes I stay logged on.

Is this impacting anyone else? is it all free-online accounts?

Re: Logging out of Portal Issue

Dan_the_Van — Thu, 06 Sep 2018 15:47:30 GMT

@JonoH

Is this issue being looked into as I must say it is very inconvenient to have to close the web browser down to fully log off. I see this issue with Edge and Firefox.

Dan.