topic Good Customer Service in Plusnet Feedback

Good Customer Service

southken — Mon, 16 Jul 2018 11:06:50 GMT

HI, I would like to thank the lady who helped me with a connection problem this morning. I had problems with the connection after a reset and she explained the problem, talked me through it and got it all up and running. Also, I'm now getting everything UK based instead of USA which was the original problem. I'm sorry I don't remember her name but she was very friendly, helpful and professional and a credit to Plusnet.

Re: Good Customer Service

shutter — Mon, 16 Jul 2018 11:24:06 GMT

So.,... despite all the "nay sayers" on here.... some good news for the Customer Service.... Thanks for posting !.

Re: Good Customer Service

JonoH — Mon, 16 Jul 2018 11:24:53 GMT

Thanks for taking the time to let us know that everything went well.

Re: Good Customer Service

southken — Mon, 16 Jul 2018 11:26:27 GMT

@JonoH wrote:

Thanks for taking the time to let us know that everything went well.

You are welcome. Credit where it's due.

Re: Good Customer Service

Anonymous — Mon, 16 Jul 2018 13:02:24 GMT

I called PlusNet a few minutes ago to ask about charges for emoji because a friend who is with EE gets charged

I got through straight away no wait at all and spoke to a very knowledgeable young man who sorted it out.

I totally agree first class service for a very reasonable cost

Brian A