topic Re: Plusnet email with out of date competition in Plusnet Feedback

Plusnet email with out of date competition

dwh33 — Mon, 25 Jun 2018 18:06:46 GMT

Had an email today (25/6) entitled 'Enjoy every second of summer with Plusnet' which included a competition.

Entered the competition, and was reading through the smallprint, which said draw closes on 24/6 ?

Wow-no chance of winning then lol !!

Re: Plusnet email with out of date competition

dvorak — Mon, 25 Jun 2018 19:11:03 GMT

Got the same email today..

Re: Plusnet email with out of date competition

cso — Mon, 25 Jun 2018 20:36:18 GMT

Was even worse than that if you read 8, 9 and 10 together...

You have to enter the competition the week before the competition started, and the competition closed yesterday.

Re: Plusnet email with out of date competition

dwh33 — Mon, 25 Jun 2018 21:54:38 GMT

You're right cso...the winners were drawn on 4 June, for a competition which started on 14 June, which was emailed to customers on 25 June

You cant make this up lol

Re: Plusnet email with out of date competition

dvorak — Tue, 26 Jun 2018 04:06:55 GMT

Moderators Note.
Moved to feedback from ‘everything else’

Re: Plusnet email with out of date competition

OllieC — Tue, 26 Jun 2018 09:59:06 GMT

Hi there @dwh33,

Please accept our sincerest apologies.

Our Marketing team are aware of the date error and a new one should be sent out with the correct dates in the near future.

If there's anything else we can assist you with please feel free to get back in touch as we are more than happy to help!

Thanks.

Re: Plusnet email with out of date competition

MauriceC — Tue, 26 Jun 2018 10:10:50 GMT

Very odd

I've requested an update on what happened ?

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).