topic Re: Domain transfer problem in Plusnet Feedback

Domain transfer problem

hemabima — Wed, 13 Jun 2018 21:44:40 GMT

Two weeks ago I raised a ticket #175610877 to get an authorisation code so I can transfer my .co.uk domain name from plusnet to 1&1, but have had no response to my ticket. I emigrate to Sweden on the 18th June and am closing down my plusnet account so I really need the authorisation code as soon as possible so I can pick up my emails. Has anyone got any hints on how I can speed Plusnet along?

Re: Domain transfer problem

bobpullen — Thu, 14 Jun 2018 03:44:30 GMT

You don't typically need an authorisation code to transfer a .uk domain
You'd normally need to provide us with the 'IPS Tag' of the new registrar to initiate the transfer.
Doesn't excuse the lack of response, but are you sure you've asked us for the right thing?

Re: Domain transfer problem

hemabima — Thu, 14 Jun 2018 10:51:11 GMT

I have provided the IPS Tag 1AND1 but have no idea whether this has been applied to my domain name,

1&1 say they need an authorisation code too.

Any ideas where to go from here?

Re: Domain transfer problem

TheMightyAJ — Thu, 14 Jun 2018 14:07:17 GMT

Hi @hemabima,

I'm really sorry to hear that you've been left waiting for an update on this issue for as long as you have. I've taken a look into your account today and responded to the open ticket concerning this issue, which can be viewed here.

Re: Domain transfer problem

Gandalf — Fri, 15 Jun 2018 12:30:42 GMT

Just to post back on here @hemabima

I can confirm that your domain has now been released to your chosen provider.

Let us know if you experience any issues or have any further queries.