topic Re: BT Speed Checker Fault? in Plusnet Feedback

BT speed test

rongtw — Thu, 26 Apr 2018 08:46:00 GMT

I believe i may have mentioned this before , but the problem still exists

Plusnet continually ask customers to the BT wholesale speed test which is still borked on my Firefox 59.0.2

I have just tried again and it says i may need to report a fault but i know there is not one

If this was fixed i would think Plusnet would get less complaints

Re: BT speed test

SpendLessTime — Thu, 26 Apr 2018 09:03:24 GMT

Still borked on the latest Chrome 64 bit browser too. I'm getting 364Mbps, I wish

Re: BT speed test

Townman — Thu, 26 Apr 2018 10:42:39 GMT

Has anyone considered that it might not be the speed test which is broken ... but it is a problem with the browsers? The two mentioned are not exactly well known for their stability.

There ought to be zero need for web applications to be browser aware...

Re: BT speed test

rongtw — Thu, 26 Apr 2018 11:51:54 GMT

@Townman No its not the browser , i have raised this with Mozilla and they say the issues are due to the BT test still using old flash based test and not the HTML5 .

They suggested to me to tell BT to update their webpage and Yes i find Firefox very stable Browser

Ps Chrome and firefox are the most widely used browsers around so they cant be that bad

https://www.techadvisor.co.uk/test-centre/software/best-web-browsers-3635255/

Firefox also scores serious points when it comes to privacy.

Re: BT speed test

Baldrick1 — Thu, 26 Apr 2018 15:44:02 GMT

I'm guessing that it will never get better until BT ditch Flash with it's vulnerabilities, which seem never ending (http://bgr.com/2018/02/02/adobe-flash-0-day-vulnerability-fix/). I assume that this will be a low BT priority as presumably they're not bothered if customers have to download Flash and open their machines to ongoing exploits in order to use obsolete BT tools to identify faults in the BT network I intended to test it for my own amusement with different browsers but am stymied as I keep Flash off my computer.

Re: BT speed test

Townman — Thu, 26 Apr 2018 17:27:30 GMT

One can debate the merits of Flash or any other technology you care to mention until the cows come home, however the browser should be transparent to the use of any such technology. If browser A supports a given technology and browser B does not ... blaming the use of the technology rather than the deficient browser support seems ... odd! Seems the disposition here is one can take the stance of placing the blame on the bit of the solution one finds distasteful.

Personally I take the view that given the tool has worked for long enough and it still works on many browsers, that it is those browsers where it does not work which are out of step ... or is someone going to try to argue that only FF and Chrome are "in-step" here?

Re: BT speed test

Baldrick1 — Thu, 26 Apr 2018 20:12:04 GMT

@Townman

I take your point. My objection to Flash is the vulnerabilities that keep popping up, hence my reluctance to use it.

However, to get back to the original issue, can you advise which browsers work reliably with this speedtester, assuming of course that Flash is installed?

Re: BT speed test

Browni — Thu, 26 Apr 2018 21:15:58 GMT

On my Windows 10 x64 Insider Preview PC, Edge & Pale Moon work as they should, Chrome fails miserably

Re: BT speed test

rongtw — Thu, 26 Apr 2018 21:39:46 GMT

If the BT speedtest will not work with certain browsers there should be a warning thats it dont work !

just like Plusnet Chat !

Re: BT speed test

Townman — Thu, 26 Apr 2018 23:06:02 GMT

How about putting the onus on the browser manufacturer to state what functionality their products are deficient in supporting?

It’s as long as it’s short ... the speed test is implemented to a given standard which has worked for years ... then there’s these “Jonny come lately” browsers who think they are the bees knees and superior to what came before them ... yet they are so often found to be deficient.

I suggest it’s incumbent upon the new comers to ensure that their products support existing standards and for them to declare their failure to do so.

Re: BT speed test

rongtw — Fri, 27 Apr 2018 06:15:37 GMT

I would not call Firefox a New comer , in fact the first firefox was released in 2004 you could even say it was before that as firefox was built on the old Netscape Navigator .

And Chrome is 10 years old fairly new .

There are also 10 other browsers built on the Firefox base code , waterfox ,seamonkey etc

Out of the thousands of web pages out there , only One will not work BT Wholesale

Re: BT speed test

Baldrick1 — Fri, 27 Apr 2018 08:26:04 GMT

@rongtw wrote:

If the BT speedtest will not work with certain browsers there should be a warning thats it dont work !

just like Plusnet Chat !

Would it not be less contentious and just as helpful if the BT speedtester gave a short list of browsers on which its tester will work?

Re: BT speed test

rongtw — Fri, 27 Apr 2018 10:02:04 GMT

@Baldrick1 yes i agree

Re: BT speed test

rongtw — Fri, 27 Apr 2018 12:08:43 GMT

Well looks like Plusnet are asking people to use the TBB speed test now they may have seen sense

https://community.plus.net/t5/Plusnet-Feedback/Where-do-I-start/m-p/1534585/highlight/true#M81290

Re: BT speed test

rongtw — Tue, 01 May 2018 06:44:27 GMT

No Replys from Plusnet staff ?

Re: BT speed test

Gandalf — Tue, 01 May 2018 17:53:40 GMT

Apologies for the lack of input from staff on his thread. This was mentioned in the private superuser board over the weekend and I responded over there, but admittedly I didn’t come back here.

I sent an email to one of my colleagues to find out where we’re at with the investigations with our suppliers on this one.

I’ll post back when I know more.

Re: BT speed test

rongtw — Tue, 01 May 2018 21:38:58 GMT

@Gandalf i dont want to sound ungrateful but we have heard this before while i do understand BT are extremely slow

i would have thought this to be rather important to Plusnet that testing is correct

Re: BT speed test

Browni — Tue, 01 May 2018 21:55:56 GMT

Indeed @rongtw

This is my latest (I'm not on G.fast yet!)

Ye cannae change the laws of physics!

BT Speed Checker Fault?

Kremmen — Tue, 22 May 2018 06:01:58 GMT

After reading a few speed posts yesterday I decided to use the BT checker, being as a link was kindly posted in one of them.

I used it 3 times and all 3 resulted in a red bar showing 10Mbps.

So I used Speedtest.net that showed my correct 24Mbps, then Speedof.me that showed 25Mbps.

Back to BT - nope, still recording only 10Mbps !

All these tests were wired (Cat7) from PC to Router and CAT7 router to master socket.

Re: BT Speed Checker Fault?

rongtw — Tue, 22 May 2018 06:41:33 GMT

Yes @Kremmen it has been highlighted several times on here it worse with firefox for some reason it has something to do with BT test uses Old Flash player

Staff here have told BT but nowt has changed , when you think that PN asks customers to use it for testing its even worse state of affairs