topic Re: No email - No ticket in Plusnet Feedback

No email - No ticket

Mayfly — Sat, 05 May 2018 15:50:09 GMT

I rang CS on Thursday re the price increase email I received and to ask some questions about the 'deal' PN offered me. I said I would need to think about it and have a look around to see what else is out there. The very nice young lady I spoke to said she would email a summary of the details discussed and what the offer included but so far I haven't received any email nor is there a ticket on my account with any details either.

Doesn't give a good impression.

Re: No email - No ticket

adamwalker — Tue, 08 May 2018 09:39:59 GMT

Hi there,

Sorry you didn't get your ticket as promised. I've just chased this up with the agent you spoke with, they pass on their apologies and will be adding a ticket to the account shortly.

I'll be checking back on this in a short while after replying to make sure.

Re: No email - No ticket

adamwalker — Tue, 08 May 2018 13:22:59 GMT

FYI,

I've checked your account and the ticket has been added, sorry it was later than promised!

https://www.plus.net/wizard/?p=view_question&id=174138967

Re: No email - No ticket

Mayfly — Tue, 08 May 2018 16:57:00 GMT

Thanks Adam