topic Re: Invoice queried, successful outcome in Plusnet Feedback

Invoice queried, successful outcome

Anonymous — Tue, 24 Apr 2018 07:23:14 GMT

I received my latest PN invoice this morning, which had increased quite a bit...

I rang 0800 432 0200 at 8am, answered within 2 minutes.

Apparently my 24 month Phone discount had expired, but with no notification from PN !

(They don't do phone renewal emails !)

Anyway, after about 5 minutes on the phone, all was back to normal, with another 24 month discounted deal in place.

Satisfied customer.

Anonymous — Tue, 24 Apr 2018 08:15:34 GMT

I have received 3 emails confirming the details of the renewal

Saved as pdf, and printed out to include in my PN Folder.

And a note in my diary......

Gandalf — Tue, 24 Apr 2018 12:09:43 GMT

Glad to hear you're sticking with us @Anonymous

Thanks for posting here to let us know.

Anonymous — Tue, 24 Apr 2018 12:20:16 GMT

This is just one reason I am staying with Plusnet

I am on Copper, to the home !!

Plus, 2 years of faultless service, and good Communications with staff