topic Re: Can't Match a plusnet deal? in Plusnet Feedback

Can't Match a plusnet deal?

monk8 — Sun, 15 Apr 2018 10:12:30 GMT

Hey,

I phoned up about changing to Fibre Extra and found out if i go through compare the market or broadband choices, Plusnet fibre extra is £28.99 a month for 12 months with £0 activation fee.

Spoke to customer services and they said this can't be matched as it's not available from plusnet... but it is! The woman on the phone seemed to think i was lying. They would only offer it at £31.99 and a £25 activation fee.

I've attached a time and dated screenshot of this off on the plusnet website.

Why won't this be matched?

Rather annoying as i'm now contemplating the hassle of switching

Any advice?

Sam

Re: Can't Match a plusnet deal?

Anonymous — Sun, 15 Apr 2018 10:32:58 GMT

@monk8 - Wouldn't it be cheaper and easier to simply upgrade your current package, then there's no activation fee as it's already active and the difference in price can't be that great, surely.

Re: Can't Match a plusnet deal?

monk8 — Sun, 15 Apr 2018 10:40:23 GMT

It would be a lot easier, yes

It's more the principle of, why should i be paying more for the same product.

Cheers

Re: Can't Match a plusnet deal?

Anonymous — Sun, 15 Apr 2018 10:49:22 GMT

Fair point, there are other options of course

Re: Can't Match a plusnet deal?

monk8 — Sun, 15 Apr 2018 12:53:20 GMT

The other option worked well thanks

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

Re: Can't Match a plusnet deal?

daveplus — Mon, 16 Apr 2018 14:07:04 GMT

So what did you get and how did you get it? Dave

Re: Can't Match a plusnet deal?

HairyMcbiker — Mon, 16 Apr 2018 15:52:28 GMT

probably the "options team", I think it is 3 when you ring, "I am thinking about leaving" option.

Re: Can't Match a plusnet deal?

monk8 — Mon, 16 Apr 2018 16:32:06 GMT

I called up and asked if they would price match Vodafone's equivalent to Fibre Extra.. They kindly agreed!

Re: Can't Match a plusnet deal?

Gandalf — Mon, 16 Apr 2018 19:03:52 GMT

Hi Sam.

Apologies for the experience you've had initially. Unfortunately we can't always provide the new customer deals for existing customers. However, I'm glad to hear we matched Vodafone's deal for you and you're sticking with us.

Re: Can't Match a plusnet deal?

TeeGee — Tue, 17 Apr 2018 16:31:21 GMT

This and other comments emphasises the constant struggle to get a good deal. Not only does "new customers only" raise my blood pressure but buying through Uswitch also costs PN a kick back to them.

A bit off the topic but I had a similar experience with my electricity supplier. Asking for a better deal at the end of a contract because the quotes were ridiculous, they told me to take out a new contract via a deal "hidden" in Uswitch! I despair....!!

Re: Can't Match a plusnet deal?

Townman — Tue, 17 Apr 2018 19:24:46 GMT

This subject has been debated long and hard by the SUs. The contract with its minimum term discount is the contract.

It is barking daft that users who have reached the end of the minimum term and fall into the standard tariff as per the contract ... and seek a new deal find it can be so challenging. Deals can be struck, but the deal might not be quite the same as a new-user enticement ... but can be quite close. As ever it’s a negotiation - do not give up at the first offer.

Re: Can't Match a plusnet deal?

daveplus — Wed, 18 Apr 2018 08:10:37 GMT

The best tactic is to go directly to the Customer Options Team to discuss a new deal and you can do this up to 3 months before the contract expires.