topic Re: Thanks for the gift in Plusnet Feedback

Thanks for the gift

Grff — Wed, 28 Mar 2018 21:33:04 GMT

After being with plusnet since dial-up days, it was a nice surprise to find this through my door today. 🙂
Was racking my brains trying to work out what it was. Ha

Even without the gift, I’ve generally recommended plusnet to everyone as I’ve not had any big issues. Even got some of our remote offices on plusnet too. 🙂

Re: Thanks for the gift

adamwalker — Thu, 29 Mar 2018 16:05:05 GMT

That's great to see!

Thanks a lot and we hope you enjoyed the chocolate

Re: Thanks for the gift

Jonpe — Thu, 29 Mar 2018 20:12:29 GMT

I notice it has an 'expiry' date (31/12/18). If you call Customer Options before that date and choose the option for "I'm thinking of not eating chocolate", will they let you have another one at a good price?

Re: Thanks for the gift

Jonpe — Thu, 29 Mar 2018 20:14:40 GMT

Why does the number eight come up as a 'cool' face?

Edit: Oh, I see, it's eight and close brackets.

Re: Thanks for the gift

dvorak — Thu, 29 Mar 2018 20:14:52 GMT

it's the combination of 8 ) together that gives that smiley

Re: Thanks for the gift

Jonpe — Thu, 29 Mar 2018 20:16:04 GMT

@dvorak I beat you to it by 12 seconds!

Re: Thanks for the gift

shutter — Sun, 01 Apr 2018 15:20:51 GMT

So... I have been with Plusnet... 10 years... and I never got any chocolate.....

Who decides who gets this "bonus" ?

Surely, this kind of "gift" should be given to all customers with 10 years.

. or..... Better still....

a year`s FREE BROADBAND AND PHONE.

Now, THAT,... would be "doing you proud"... and I would appreciate it.

Re: Thanks for the gift

mort7890 — Sun, 01 Apr 2018 15:25:49 GMT

Also been with Plusnet since dial-up days and I also found it a nice surprise. Once again Many thanks plusnet.

Re: Thanks for the gift

mort7890 — Mon, 02 Apr 2018 08:23:09 GMT

Been with Plusnet almost 16 years.

Re: Thanks for the gift

mort7890 — Tue, 03 Apr 2018 08:07:45 GMT

@shutter @adamwalker @Gandalf

The idea sounds good (Free Broadband & Phone) but suggesting a year I think would stop Plusnet even thinking about it. Surely it would be better for, after 5yrs 2 weeks credit, 10 yrs 1 months credit, 15yrs 2 months credit and if achieved 20 yrs 3 months credit (Max) all to be spread across 12 months. Perhaps this is something Plusnet could look into.

Re: Thanks for the gift

EmilyD — Tue, 03 Apr 2018 11:53:28 GMT

Hi @shutter,

The personalised chocolate bars are something that we've quite recently introduced. At the moment, team leaders and our customer advocates team are able to send these and they're normally sent on occasions where we've made a mistake or where a customer has provided feedback on an experience. This is still in trial stage and we're hoping to expand it in the future.

I'm afraid I'm not able to stretch to a year's free broadband and phone but I've popped a chocolate in the post for you as a thank you for being a long-term customer with us.

@mort7890 I like your idea of rewarding long-standing customers with free service, with the length of the free service dependant on the length of time that they have been our customer. I will pass this on.

Thanks,

Emily

Re: Thanks for the gift

shutter — Tue, 03 Apr 2018 12:04:29 GMT

@EmilyD Oooh! Thank you very much .... My missus has just started a diet, so it will be ALL MINE ! ! !

have a nice day.

Re: Thanks for the gift

rongtw — Tue, 03 Apr 2018 12:29:29 GMT

@shutter i had no idea you were a chocoholic

Re: Thanks for the gift

shutter — Tue, 03 Apr 2018 12:47:06 GMT

@rongtw Well I am now ! ! !..

Re: Thanks for the gift

mort7890 — Tue, 03 Apr 2018 17:46:39 GMT

@EmilyD

Many thanks hope something comes of it.

Also the chocolate was a nice gesture.