topic Re: Shocking service in Plusnet Feedback

Shocking service

BJP — Wed, 28 Feb 2018 19:46:20 GMT

Shocking service as outlined below.

1) No means to email, instant message or chat.

2) Unhelpful and contradictory information provided by Plusnet on phone calls.

3) I spent multiple hours on the phone to Plusnet while they failed to fix Broadband problem: failed to set up broadband following house move, despite repeated advice to Plusnet informing them regarding house move.

4) Contradictory and inappropriate information regarding making a complaint; I was initially told I could only make the complaint verbally and immediately.

5) There is no means of making a complaint online.

Moderator's note by Mike (Mav): Changed thread title after move to it's own thread.

Re: Shocking service

Mav — Wed, 28 Feb 2018 19:49:41 GMT

Moderator's note:

Post moved to it's own thread in Feedback and title changed for better visibility.

Re: Shocking service

Mav — Wed, 28 Feb 2018 19:49:02 GMT

I can't help with the other issues but the Complaints Code of Practice can be found here.

There is also a link at the bottom of forum pages.

Re: Shocking service

LifeonMars — Wed, 28 Feb 2018 19:55:03 GMT

You can make a complaint on line if you wish here

https://www.plus.net/wizard/index.html?p=wizard&page=22909&wizard_id=38

Re: Shocking service

Gandalf — Fri, 02 Mar 2018 12:57:55 GMT

Sorry to hear of your experience you've had whilst moving house.

From reading the notes on your account I believe this should now be resolved?