topic Promises promises in Plusnet Feedback

Promises promises

Stephentitmass — Fri, 23 Feb 2018 07:09:13 GMT

Well it's been 5 days with no landline or broadband and all I get is promises which they don't stick to no one helps and no one knows what the problem is

Re: Promises promises

Townman — Sat, 24 Feb 2018 11:08:44 GMT

Hi Stephen,

A warm welcome to the forums.

Do you have a dial tone? If not you have a phone fault.

If you have dial tone, are you on fibre or adsl?

If you have no dial tone and the resolution has been protracted, there is some possibly that you are subject to a major network issue (such as some one stole the copper trunk cables). Sadly BTOR can be very vague in communicating the status of the repair of issues impacting multiple users / CPs / ISPs. Often they will fail to meet their own committed deadlines and not have timely updates. I've experienced the same twice when (a) our trunk cables were stolen and (b) a ship dragged the submerged cable. Services were out for 10+ days with no clear / conflicting information on anticipated resolution date.

What have you been told about the problem?

Re: Promises promises

Stephentitmass — Sat, 24 Feb 2018 13:52:50 GMT

It's all sorted now some bt engineer who was fitting a neighbor apartment messed up my cables it looks like in the cupboard downstairs in the block

Re: Promises promises

jelv — Sat, 24 Feb 2018 21:20:43 GMT

I hope you've checked your line is still the correct number - it wouldn't be the first time lines have been swapped around after an issue like that.