https://community.plus.net/t5/Plusnet-Feedback/Excellent-renewal-experience/m-p/1516987#M80675 <P>Hi Plusnet,</P> <P>A quick thank you to Stephen in your Customer Options(?) Team (0800 013 2632). With my previous excellent deal having come to end I was facing pressure to consider moving my fibre and phone elsewhere at an increase in cost but still less than the standard terms I'd reverted to.</P> <P>I was pleasantly surprised at the renewal deal I was offered with it coming in at less than the cheapest competitor offering so I happily signed up to another 18mth contract. The discussion was constructive yet friendly and light hearted at the same time - top marks for an all-round positive experience.</P> <P>&nbsp;</P> Fri, 23 Feb 2018 09:34:03 GMT MJN 2018-02-23T09:34:03Z https://community.plus.net/t5/Plusnet-Feedback/Excellent-renewal-experience/m-p/1516987#M80675 <P>Hi Plusnet,</P> <P>A quick thank you to Stephen in your Customer Options(?) Team (0800 013 2632). With my previous excellent deal having come to end I was facing pressure to consider moving my fibre and phone elsewhere at an increase in cost but still less than the standard terms I'd reverted to.</P> <P>I was pleasantly surprised at the renewal deal I was offered with it coming in at less than the cheapest competitor offering so I happily signed up to another 18mth contract. The discussion was constructive yet friendly and light hearted at the same time - top marks for an all-round positive experience.</P> <P>&nbsp;</P> Fri, 23 Feb 2018 09:34:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Excellent-renewal-experience/m-p/1516987#M80675 MJN 2018-02-23T09:34:03Z https://community.plus.net/t5/Plusnet-Feedback/Excellent-renewal-experience/m-p/1517712#M80690 <P>Thanks for the feedback!</P> <P>I've ensured this has been passed on.</P> Mon, 26 Feb 2018 12:06:45 GMT https://community.plus.net/t5/Plusnet-Feedback/Excellent-renewal-experience/m-p/1517712#M80690 MatthewWheeler 2018-02-26T12:06:45Z