topic Bye bye plusnet, too expensive for me now in Plusnet Feedback

Bye bye plusnet, too expensive for me now

karimoum — Sun, 11 Feb 2018 20:33:02 GMT

2 price increases during the contract. And the non competitive pricing now has forced me to jump ship.

I've been with plusnet for 4 years. The new member rates are attractive but it's not available to us existing members.

I have decided to switch to vodafone which have 76Mbps fibre with land line and anytime landline and mobile calls for a whopping £32 for new members.

Last renewal, retentions gave me a paltry £5 off per month which didn't cut it for me. So this year I've given myself a bigger discount.

I like the reliability and performance of plusnet. I may be back as a new customer after my vodafone contract is finished. Although it seems that BT/plusnet/EE are going to join forces so there may not be a plusnet in 18 months time.

A bit nervous about switching to voda, I would have liked plusnet to match the offer but it's unlikely. I'm reassuring myself that it's all BT openreach on different branding anyway. If I didn't have issues with plusnet I shouldn't have issues with vodafone.

Re: Bye bye plusnet, too expensive for me now

richierich007 — Mon, 12 Feb 2018 19:29:30 GMT

ive just renew my contract (80/20) got the same deal as new customers also 6quid a month btsports hd via skybox, 36pm all in, happy with that, just call them

Re: Bye bye plusnet, too expensive for me now

karimoum — Tue, 13 Feb 2018 13:22:53 GMT

Thanks for the tip.

I had a bit of leverage, the vodafone order was placed and going through. They made me an offer that was OK but because the vf order was in place I managed to get much more leverage and they pricematched to a very generous amount which I am very happy with.

Re: Bye bye plusnet, too expensive for me now

Townman — Tue, 13 Feb 2018 13:30:15 GMT

When talking to COTs it is always worth responding along the lines of...

Thank you, I'll go away and think about that and review against my other options