topic Re: Does anyone ever answer the phone?!? in Plusnet Feedback

Does anyone ever answer the phone?!?

Campbell313 — Sat, 10 Feb 2018 15:37:15 GMT

I have tried 4 times over the last 3 days totalling Around 40 mins of waiting for no one to ever answer to help! You say your committed to good customer service? Well that’s a joke!

Re: Does anyone ever answer the phone?!?

Strat — Sat, 10 Feb 2018 16:44:17 GMT

Moderator's note by Dick (Strat): This thread is now in the appropriate board.

Re: Does anyone ever answer the phone?!?

shutter — Sat, 10 Feb 2018 18:45:44 GMT

Have you tried going to "Live Chat " ? ? ? https://www.plus.net/help/chat/

Re: Does anyone ever answer the phone?!?

Campbell313 — Sat, 10 Feb 2018 19:08:23 GMT

Yes but it’s been unavailable all day all I want to do is notify of Moving home.

Re: Does anyone ever answer the phone?!?

shutter — Sat, 10 Feb 2018 19:30:21 GMT

If you go via my linky in the previous posts, it should be available... however... you may see a notice about switching off adblockers

see my "modified version" on this post ... ! ! !

https://community.plus.net/t5/Plusnet-Feedback/Chat-service-availability/m-p/1514000#M80404

Re: Does anyone ever answer the phone?!?

Jonpe — Sun, 11 Feb 2018 22:19:39 GMT

@Campbell313 Have you tried 0800 587 1952 https://www.plus.net/home-broadband/movinghome/

I don't know whether it's just another number for general CS, but if it isn't you might get a quicker response.