topic Re: Left Plusnet -thanks in Plusnet Feedback

Left Plusnet -thanks

firkin1 — Tue, 19 Dec 2017 16:50:48 GMT

After 16 years or so I've now left PlusNet. My user name was [Removed]. One of the reasons for choosing PlusNet was this support forums were helpful and on the whole, friendly place and the place to get answers from if you needed them.

I spoke to an agent today who at first seemed to have no knowledge of my leaving although my new provider had already moved me. As always the PlusNet help agent was as helpful as they all are under the strains they must be under. Eventually he acknowledged he would close down my account with no cost to me, as of today.

So from this day on I'm no longer a plusnetter but I would like to leave my appreciation to all those PlusNet customers who have helped me in the past and all the support agents who work so hard at keeping the ship afloat.

My thanks to you all and have a great yule time and a happy new year.

Cheers

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

Moderator's note by Mike (Mav): Changed thread title after split to its own thread.

Re: Left Plusnet -thanks

Mav — Tue, 19 Dec 2017 16:51:50 GMT

Moderator's note:

Split to its own thread and title changed.

Re: Left Plusnet -thanks

Gandalf — Tue, 19 Dec 2017 17:25:40 GMT

Hi there @firkin1

I'm sorry to hear you've decided to leave us. Thanks for taking the time to leave feedback and for your kind words.

I hope you'd choose to return in the future.

Have a good Christmas & New Year. -Anoush

Re: Left Plusnet -thanks

Manny7860 — Tue, 19 Dec 2017 18:49:06 GMT

@firkin1 hi what made you decide to leave after being with them for 16 years?

Re: Left Plusnet -thanks

firkin1 — Tue, 19 Dec 2017 20:33:07 GMT

It wasn't the price, it wasn't the service, and it wasn't the email problem. It all came down to technology and the fact that other providers were offering a lot more in that department.

One thing that PlusNet has above all of the other isp providers are these quality forums; all power to the users.

Re: Left Plusnet -thanks

Manny7860 — Tue, 19 Dec 2017 20:59:47 GMT

End of day it's, you get what you pay for.

Re: Left Plusnet -thanks

Townman — Wed, 20 Dec 2017 08:38:33 GMT

Could you provide some detail of the additional technology please? There are only 3 things which readily spring to mind - one Plusnet had and has largely ditched, the other two have been on looooong trials and have still to see the light of day.

Technology offering is on the SUs agenda.