topic Re: End of contract in Plusnet Feedback

End of contract

coombe47 — Thu, 07 Dec 2017 09:49:51 GMT

Plusnet do not remind customers when their contracts end. They say you are told at the beginning and are supposed to remember. This is a cynical practice. How hard would it be to produce an automated reminder? I tried to call but as always I was told that due to heavy demand there was a long wait. Ironically, Sales answer the phone straight away.

Re: End of contract

jab1 — Thu, 07 Dec 2017 10:44:52 GMT

@coombe47 While I agree that shouldn't be hard for PN to send you a reminder, I always put myself a reminder (sticky note) on my computer for anything which has a contract end date - like power. insurance, railcard &c, although the three I have quoted send tou a reminder anyway.

Re: End of contract

Anonymous — Thu, 07 Dec 2017 10:52:53 GMT

@coombe47 wrote:

How hard would it be to produce an automated reminder?

How hard is it to log into the Plusnet Member Centre and check the account summary for yourself ?

Re: End of contract

Townman — Thu, 07 Dec 2017 11:10:14 GMT

As in see here: https://www.plus.net/my.html?action=mydetails

Re: End of contract

rongtw — Thu, 07 Dec 2017 12:15:23 GMT

Actually account summary only shows start date , not end date ,, thought you had to go through product change to see end date ?

Re: End of contract

jab1 — Thu, 07 Dec 2017 12:21:44 GMT

@rongtw What you say is true, but surely when you take out the contract, you make note of its length - I certainly do.

Re: End of contract

rongtw — Thu, 07 Dec 2017 13:00:31 GMT

@jab1 yes But Plusnet dont make it easy to find , as stated it should be on the my account details

Re: End of contract

Gandalf — Thu, 07 Dec 2017 16:36:14 GMT

Sorry to hear that @coombe47

If you want we can arrange a call back to renew your contract.

Feel free to send me a PM with the best contact number and time.

Re: End of contract

Jonpe — Fri, 08 Dec 2017 03:29:18 GMT

I received an email about a month before my contract ended, and others have stated here that they've had phone calls (depending on what contact preferences you've chosen I suppose). If you have chosen not to be contacted, you presumably won't be.

Re: End of contract

coombe47 — Fri, 08 Dec 2017 09:42:40 GMT

Thanks for getting back to me about renewing my contract. I'm around today on [Removed]. Neil

Moderator's note by Adie (Dvorak) personal info removed as it's a public forum

Re: End of contract

Gandalf — Fri, 08 Dec 2017 16:42:25 GMT

I've passed your details to my sales colleagues to call you back.