topic Kudos: No phone queue this morning in Plusnet Feedback

Kudos: No phone queue this morning

richi — Tue, 05 Dec 2017 19:53:06 GMT

Kudos for answering my support call in seconds this morning. Everyone moans when call queues are long, but rarely do you hear about quick service! (Mind you, the agent did sound a bit grumpy )

Moderator's note by Mike (Mav): Label added after being moved to Feedback.

Re: Kudos: No phone queue this morning

Townman — Tue, 05 Dec 2017 21:20:41 GMT

Now that someone else has mentioned it, I'll add my own experience...

... I too had need to call BUSINESS support yesterday (Mon 4th Dec) and the phone was on both occasions answered within a few seconds, despite being advised of a 15 minute queue.

... that said if the SNRM reset put through to BTw systems had done its jib in the first place, a second call (clogging up the lines) would not have been required.

Re: Kudos: No phone queue this morning

Gandalf — Fri, 08 Dec 2017 00:21:04 GMT

I'm happy to hear your call was answered swiftly.

It does happen more often than you think.