topic Re: Plusnet - Worst online protal and customer service in Plusnet Feedback

Plusnet - Worst online protal and customer service

htfoodltd — Wed, 01 Nov 2017 06:59:02 GMT

Worst online protal

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During the start of this month (10-October) I applied online but i didn't get any email and it was showing first payment deducted but error while setting direct debit.

I tried multiple times. When I checked with customer care they were unable to see anything. However, When i checked with bank they mentioned there were 4 future debit payments scheduled from plusnet. But when checked again with plusnet they were unable to see anything.

Worst Customer care

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After that Customer care person suggested the transfer of service. However When i called again on 19th, another customer care person mentioned that the transfer is not possible so a new account has to be created with new order(So my first 10 days wasted). A new order was created on 19th-OCT.

On 25-OCT, we got email for providing the existing line number. We provided the number on 27-OCT. When we didn't see any activity till 31st-OCT, I called the customer care today. When I called again they mentioned 'Oh ! its a transfer of service and existing owner has to call'.

If this is the case, why new account was created. I already mentioned everything from the beginning, why the customer care provided wrong information and created new order. Also No communication to customer about what is required to complete the order.

I am really very upset and now thinking to leave Plusnet. Already My 1 whole month is wasted. Nor I will recommend anyone.

Re: Plusnet - Worst online protal and customer service

Gandalf — Tue, 31 Oct 2017 16:52:34 GMT

Hi there.

I'm sorry to hear of your experience.

Just so we know how to help you best, are you signing up a Mobile Phone account, or a Broadband/Home Phone account?

Also, mind dropping me a PM with your username too and I'll be happy to see if I can help in any way?

Anoush

Re: Plusnet - Worst online protal and customer service

htfoodltd — Tue, 31 Oct 2017 21:54:33 GMT

Hi Anoush,

Thanks for your reply.

I have PM you the details.

Regards,

Re: Plusnet - Worst online protal and customer service

Townman — Wed, 01 Nov 2017 00:44:51 GMT

@jaread83 - off topic - any thoughts on how this topic got started here without labels please?

Re: Plusnet - Worst online protal and customer service

Mav — Wed, 01 Nov 2017 07:00:43 GMT

@Townman

There were some changes made when moving threads to Plusnet Feedback. I have added the labels manually now.

Re: Plusnet - Worst online protal and customer service

Townman — Wed, 01 Nov 2017 07:11:00 GMT

@Mav,

Thank you - I did not consider a manual transfer cause - I feared a technology loop hole.