topic Re: Referal tokens: Inconsistent payment in relation to first month's subscription in Plusnet Feedback

Referal tokens: Inconsistent payment in relation to first month's subscription

Townman — Mon, 30 Oct 2017 21:41:17 GMT

I have just referred a number of new accounts with the same organisation. Upon signup they paid the first month's subscription at the time of ordering. I have observed that some products on some accounts has generated a referral token payment, but not all accounts / products have done so.

From PN's referral's page...

https://www.plus.net/help/my-account/earn-money-with-referrals/

When will I get my reward?

You'll get it after the person you've recommended us to has paid us. And depending on whether they pay monthly, quarterly or annually, that's how often you'll get your reward, too. It can take several weeks from when they've paid so please bear with us.

There is nothing therein that suggests a referral reward is not paid against the first month's (advanced) subscription
Evidence on my account shows a payment against the most recently activated account for one, not both eligible products

Can Plusnet please

Confirm that referral rewards should be credited against the first month's subscription
Advise why in the case cited, a referral token shows for one product and not another
Arrange for this oversight to be rectified
Advise how this issue will be prevented from reoccurring on the other accounts I have pending-active

Where is @ScottStorey when you need a software engineer?

Re: Referal tokens: Inconsistent payment in relation to first month's subscription

ScottStorey — Tue, 31 Oct 2017 07:24:31 GMT

*waves*

That sort of oddity was normally due to activation dates around your billing date.

From what I remember, the initial payments don't trigger a referral token. But I'm really digging back in my memory so couldn't say with any confidence. Someone who still works at Plusnet will hopefully know the business rules Vs what you are seeing.

I sincerely doubt referrals will be touched as a system until the new billing system is in.

Re: Referal tokens: Inconsistent payment in relation to first month's subscription

Townman — Tue, 31 Oct 2017 08:17:01 GMT

Scott,

Thank you for your input. Whatever the rules are, something is inconsistent. The acvountsvwhich have activated all did so in the middle of my billing period. For the account which generated a token it only happened on one of the eligible products.

Hopefully this might be adjusted before the new billing system launches.

Re: Referal tokens: Inconsistent payment in relation to first month's subscription

rongtw — Tue, 31 Oct 2017 09:25:56 GMT

@Townman are you expecting a new billing system Soon

Re: Referal tokens: Inconsistent payment in relation to first month's subscription

Townman — Tue, 31 Oct 2017 09:35:43 GMT

We have all been anticipating a new billing system.... but please let's not divert this topic towards yet to be fulfilled anticipations!!

Re: Referal tokens: Inconsistent payment in relation to first month's subscription

jelv — Tue, 31 Oct 2017 09:53:48 GMT

Quite right - most of us stopped anticipating the new system a long time ago. See https://community.plus.net/t5/My-Account-Billing/direct-debit-date-change/m-p/1487235#M27812

You can only work with what is in place now!