topic Re: Impossible to get in touch! in Plusnet Feedback

Impossible to get in touch!

charlieinman — Wed, 25 Oct 2017 15:03:22 GMT

I can’t believe I’m actually posting on a forum to try and get in touch with customer services. What happened to email? I just get bounce backs with messages saying Plusnet prefers tickets as they can’t get lost. But how do you send a ticket? I can’t work it out for the life of me. There is literally no way of sending you a message and waiting for your reply.

45 minutes to get through on the phone. Disconnected three times from the chat before I got through. This has wasted about two hours of my time so far and it’s my first day as a customer.

Moderator's note by Mike (Mav): Plusnet name edited as per Forum rules.

Re: Impossible to get in touch!

rongtw — Wed, 25 Oct 2017 06:00:26 GMT

Hi Plusnet dont have a contact Email also they semi removed the ticket system

They prefer you to use the phone , if you can get through or the Chat window if its available .

But you can also use Bookface or the Twits thingy .

This used to be the best place to get things solved unfortunately of late staff are thin on the ground .

If you post your problem here the regular forum members will help

Re: Impossible to get in touch!

Gel — Wed, 25 Oct 2017 08:05:37 GMT

You haven't been able to raise a ticket for many years with PN. You should try CHAT.
It's currently available

Re: Impossible to get in touch!

Gandalf — Mon, 30 Oct 2017 12:35:31 GMT

Hi there.

Apologies for the delayed response here and for the wait times over the phone/live chat.

Is there anything we can help you with over here?

Please feel free to send me a PM if you prefer.