topic Queue information when calling Support by phone in Plusnet Feedback

Queue information when calling Support by phone

JakTheBiscuit — Sun, 24 Sep 2017 12:02:27 GMT

When calling Support by phone, it would be very useful to be informed of where you are in the queue, as many other support services do.

Often the estimated queue length exceeds 15 minutes wait, and it would also be useful to be informed occasionally of the remaining expected wait time.

TIA

Re: Queue information when calling Support by phone

MauriceC — Sun, 24 Sep 2017 14:08:08 GMT

'Position in queue' and 'estimated wait time' are features that have been requested many times over the passing years.

Re: Queue information when calling Support by phone

JakTheBiscuit — Sun, 24 Sep 2017 14:16:54 GMT

Hopefully they'll "Do Us Proud" one day!

Re: Queue information when calling Support by phone

rongtw — Sun, 24 Sep 2017 15:05:11 GMT

Dont hold your breath , they been promising a new billing system for last 8 years

Re: Queue information when calling Support by phone

shutter — Sun, 24 Sep 2017 17:05:47 GMT

@JakTheBiscuit wrote:

When calling Support by phone, it would be very useful to be informed of where you are in the queue, as many other support services do.

Often the estimated queue length exceeds 15 minutes wait, and it would also be useful to be informed occasionally of the remaining expected wait time.

TIA

@JakTheBiscuit TIA ? ? ? no chance...

Sorry,... but you are 8 years too late to start a campaign for this..... if you have a long wait on the phone...you could read this thread... started 8 years ago.... there`s plenty to keep you occupied until someone answers you....

http://community.plus.net/forum/index.php/topic,80676.16.html