topic Re: Phone only in Plusnet Feedback

Phone only

Ivy — Tue, 19 Sep 2017 11:02:00 GMT

Been trying to get my phone fixed openreach turned up on my door step last Friday, without notice (lucky I was home ) left saying it was fixed, but didn't work again by Saturday lunchtime.. getting through to Plusnet had been a trial, Tried chat first they cut me off, then back in queue number 21. Rang Plusnet this morning at 7.30 am when office opens, got a message saying 45 minute wait..HOW CAN THAT BE WHEN THE OFFICE HAS ONLY JUST OPENED. Still waiting for a working phone

Re: Phone only

198kHz — Tue, 19 Sep 2017 11:43:30 GMT

@Ivy wrote:

Rang Plusnet this morning at 7.30 am when office opens, got a message saying 45 minute wait..HOW CAN THAT BE WHEN THE OFFICE HAS ONLY JUST OPENED.

Given the perennial long queues on the phones, maybe several dozen other customers were all asking the same question at 7:30 this morning.

Re: Phone only

Gandalf — Tue, 19 Sep 2017 12:32:14 GMT

Hi there.

Sorry to hear your phone service isn't working.

I've sent the fault report back to Openreach to further investigate.

We'll be in touch via the ticket on your account when we have more info.

Re: Phone only

Ivy — Wed, 20 Sep 2017 16:41:29 GMT

Hooray repaired now thanks

Re: Phone only

Gandalf — Wed, 20 Sep 2017 21:25:32 GMT

Success!