topic Re: Plusnet giving discounts, or holidays, on Direct Debits, in Plusnet Feedback

Plusnet giving discounts, or holidays, on Direct Debits,

shutter — Tue, 24 Nov 2009 21:01:22 GMT

How about Plusnet giving discounts or holidays on Direct Debits, for poor performance?

Speed issues seem to have been to the fore this past month, with most people complaining they are getting half, or less than half, the speed they "normally" get....
Yes, we know it says "up to ...." but that is no excuse for poor performance... we know what you are capable of... you have already proved it... so "up to..." isn`t in the frame.

Speed of another kind is also an issue with quite a lot of people .... the speed (or lack of ) in handling "tickets". again it used to be within hours on the same day, now we are advised it could be 2 days plus, before it gets answered. .... again poor performance....

Re: Plusnet giving discounts, or holidays, on Direct Debits,

composer — Tue, 24 Nov 2009 23:52:26 GMT

Train operators have been giving refunds for years now for slowing running trains due to leaves on the line. Perhaps Plusnet could do the same for interleaving left on the line!

Re: Plusnet giving discounts, or holidays, on Direct Debits,

shutter — Wed, 25 Nov 2009 08:21:51 GMT

Well, whatever, it seems there has been a concerted effort by Plusnet Staff, to completely ignore this posting....an "ignorance is bliss" approach seems to be the order of the day
I have noted several of the "more senior" staff, have posted on other threads since this one was launched,,....
I suppose they will hope that eventually it will drop off the radar.

Re: Plusnet giving discounts, or holidays, on Direct Debits,

jelv — Wed, 25 Nov 2009 08:36:54 GMT

Have you got a degree in being unreasonable?
You posted at 9 o'clock last night. It is now 8:30am the following morning.
If you haven't noticed before, the Comms team start posting around 9am, i.e. they are contracted to work a standard working day (I think one of them will be on call at other times if a significant event means Service Status posts etc. need making).
Other posts they make in the evening are often in their own time.
Your post is not an issue that warrants an immediate response.

Re: Plusnet giving discounts, or holidays, on Direct Debits,

shutter — Wed, 25 Nov 2009 08:56:06 GMT

Well, smack my legs. ! ....

Re: Plusnet giving discounts, or holidays, on Direct Debits,

shutter — Wed, 25 Nov 2009 11:43:56 GMT

Quote from: jelv
Have you got a degree in being unreasonable?

Your post is not an issue that warrants an immediate response.

Answer to question one............. No, I don`t need one.
and you may not think it warrants an immediate response........ I never said it did....
but I think it warrants some sort of response.

Re: Plusnet giving discounts, or holidays, on Direct Debits,

Anotherone — Wed, 25 Nov 2009 12:03:23 GMT

It seemed to me you were expecting a response when they weren't working, and those that were working, were dealing with far more important network matters than leaves on the line
PN have been very open about the problems, what's caused it, the work they've already done & the work they are still doing. There have already been significant improvements.
Whilst we've all been affected in different ways by these problems, the Comms guys are really busy trying to deal with some quite serious problems where people have line faults and exchange faults and such like & I really don't think your post warrants any response at this time or if I'm honest ... at all.
Give it up Gerry, it's not helping

Re: Plusnet giving discounts, or holidays, on Direct Debits,

shutter — Wed, 25 Nov 2009 12:18:51 GMT

Due to the underwhelming response to my original post, I have decided to "give it up" as advised.....
However, if there is anyone interested, a protest march will begin in General Chit Chat later on today.