topic Re: Strange call from Plusnet? in Plusnet Feedback

Strange call from Plusnet?

paulgul — Tue, 05 Sep 2017 15:02:43 GMT

Just had a call from someone claiming to be from Plusnet (0114 307 3836) and checking to see if I had the best deal - he rang my home phone and then proceeded to ask for my home phone number. Seriously ?

I've been with PN for around 15 years and making these type of calls must be the quickest way of getting me to move on.

I don't mind receiving calls from PN but please employ someone with a bit of courtesy and common sense.

If the call was a scam then please ignore

Re: Strange call from Plusnet?

BrightonRock — Tue, 05 Sep 2017 15:30:55 GMT

You must have missed this long thread https://community.plus.net/t5/Plusnet-Feedback/Calls-from-0114-307-3836/td-p/1371384

Re: Strange call from Plusnet?

Gandalf — Tue, 05 Sep 2017 15:40:30 GMT

Hello there.

Just had a call from someone claiming to be from Plusnet (0114 307 3836) and checking to see if I had the best deal - he rang my home phone and then proceeded to ask for my home phone number. Seriously ?

In fairness to the agent, he would have simply dialled a phone number. I appreciate there may be a good chance you'll be the one to answer but for data protection purposes we need to verify that by going through security checks.

If you'd like to opt out of marketing communications, please let us know here

Sorry for the inconvenience caused.

Thanks,

Anoush

Re: Strange call from Plusnet?

jab1 — Tue, 05 Sep 2017 16:06:48 GMT

@Gandalf In the light of this, and the myriad of similar posts within the linked thread (and others), would it not be an idea to inform everyone (possibly on their advice of monthly charges email), that this is a legitimate Plusnet linked phone number?

It also appears on WhoCallsMe UK - sometimes people say it's legit, sometimes they say it is spam.

Re: Strange call from Plusnet?

Gandalf — Tue, 05 Sep 2017 16:18:05 GMT

We'll pass the feedback on John.

Re: Strange call from Plusnet?

paulgul — Tue, 12 Sep 2017 14:27:53 GMT

@BrightonRock wrote:

You must have missed this long thread https://community.plus.net/t5/Plusnet-Feedback/Calls-from-0114-307-3836/td-p/1371384

I did miss it, I rarely visit these forums, see that the linked post was started almost a year ago makes the matter worse. Obviously Plusnet didn't take any notice of the criticisms or make any changes to the way they contact their customers.

It's a shame to see PN go downhill in such a way, they used to be a company that gave good support and listened to their customers - greed seems to have got the better of the company

Re: Strange call from Plusnet?

Gandalf — Tue, 12 Sep 2017 14:33:40 GMT

Have you advised us of your preferable method of contact using the link above?