topic Re: Line rental saver in Plusnet Feedback

Line rental saver

gleneagles — Tue, 29 Aug 2017 21:03:49 GMT

Just had a reminder from PN that my current line rental saver expires shortly along with instructions for renewal.

The same email also includes relevant information regarding line rental saver but what it does not include is the cost along with how much you are saving by using this option,

Ok I know a quick look through my account details would likely find this information but why not include it in the email ? After all line rental is a fixed figure for most users and by including it in the same email it would then just be a matter of using the link provided to renew rather than searching for this information.

Perhaps the user group might wish to flag this up.

Moderator's note by Mike (Mav): Added labels after moved.

Re: Line rental saver

Gandalf — Wed, 30 Aug 2017 09:56:10 GMT

Thanks for the feedback, I'll pass that on.

Re: Line rental saver

MauriceC — Wed, 30 Aug 2017 11:49:02 GMT

@gleneagles wrote:

Perhaps the user group might wish to flag this up.

Moderator's note by Mike (Mav): Added labels after moved.

A great idea @gleneagles should be really beneficial at renewal time to have all the data to hand.

I see that @Gandalf has already pushed this idea back into the business for review.

The SU's are looking for a number of "Quick wins" where straightforward process improvements could improve user satisfaction AND reduce support calls. I'll put this on the list.

Re: Line rental saver

longedge — Tue, 10 Oct 2017 10:55:19 GMT

It's worth keeping a close watch on your account at LRS renewal time. The accounting procedure/system doesn't seem to understand automatically that if you have paid LRS, then you should not also be charged monthly line rental (as I have).

Re: Line rental saver

paulsc — Mon, 06 Nov 2017 11:25:11 GMT

@gleneagles wrote:
Just had a reminder from PN that my current line rental saver expires shortly along with instructions for renewal.
The same email also includes relevant information regarding line rental saver but what it does not include is the cost along with how much you are saving by using this option,
Ok I know a quick look through my account details would likely find this information but why not include it in the email ? After all line rental is a fixed figure for most users and by including it in the same email it would then just be a matter of using the link provided to renew rather than searching for this information.
Perhaps the user group might wish to flag this up.
Moderator's note by Mike (Mav): Added labels after moved.

I would like to add my vote to how helpful this would be. I have had Line Saver for several years and I find it very difficult to find the price for the normal line rental or the reduced annual line rental saver. I don't think looking at my account would help as the prices will definitely have gone up since last year and the account probably won't show the monthly price.

Re: Line rental saver

carolinesplus — Sat, 31 Mar 2018 10:57:03 GMT

Yes, I'm trying to renew my LRS but there's no link on any of the pages e.g. "My account details" etc. Why is it so difficult? You'd think the company would welcome an early payment. I also wish it was synchronised with my contract, which expires 2 months earlier. Why make life so complicated? I can't contact them by phone, they're always "busy", or if you do get through they keep you holding for long minutes. What a difficult company to communicate with.

Re: Line rental saver

Townman — Sat, 31 Mar 2018 11:17:48 GMT

A search in "Help & Support" for "Pay LRS" gives this - https://www.plus.net/apps/linerental/saver/portal