topic Re: Accessing Support (#2) in Plusnet Feedback

Accessing Support (#2)

doubledutch — Tue, 22 Aug 2017 18:51:28 GMT

One of the great things about Plusnet used to be getting help. That seems to be in the past as I've been trying to get in touch with them all day and unless I want to be in a queue for > 30-40 min no luck.

Tried chat and it's constantly "Not available right now"
Email support is gone as well

Time to move on or just a bad day?

Re: Accessing Support (#2)

MauriceC — Tue, 22 Aug 2017 19:05:44 GMT

@doubledutch wrote:

Tried chat and it's constantly "Not available right now"

I believe that Chat is currently switched off to enable greater resource to be deployed on phone support. Raise your query here on the Forum?

Email support is gone as well

To my knowledge plusnet has never had an Email support channel. The old 'Ticket' system was discontinued some time ago.

Time to move on or just a bad day?

Re: Accessing Support (#2)

Gandalf — Wed, 30 Aug 2017 10:01:03 GMT

Sorry about the wait times recently @doubledutch

Is there anything we can help with over here?