topic Re: Plusnet rubbish in Plusnet Feedback

Plusnet rubbish

Jon1978 — Tue, 29 Aug 2017 05:49:38 GMT

I would love to no how many people are so unhappy with plusnet?
Rubbish customer service
Rubbish broadband
And over priced
I would love nothing more than to leave if I could afford to cut it off they are no help and lie do not trust plusnet 👎👎👎👎👎

Re: Plusnet rubbish

Browni — Mon, 28 Aug 2017 23:28:27 GMT

I'm not.

Re: Plusnet rubbish

rongtw — Tue, 29 Aug 2017 06:47:32 GMT

I am happy here but will admit Support is going down hill and getting fed up with Plusnet,s empty promises

we will get there in time

Re: Plusnet rubbish

Townman — Tue, 29 Aug 2017 07:08:54 GMT

A warm welcome to the forums. Do you have an issue you'd like help with .... or have you just come here to vent? I can see that you've made 3 posts, none of which indicates what is your real issue.

Re: Plusnet rubbish

Jon1978 — Tue, 29 Aug 2017 07:15:07 GMT

no not just come here to vent just saying how I feel is that a problem?

Re: Plusnet rubbish

Oldjim — Tue, 29 Aug 2017 07:16:04 GMT

I am not and as far as I am concerned they aren't over priced and as the broadband problems are usually caused by either the wires to the home or internal to the property that would be the same for virtually all providers

I would agree that support has gone badly downhill and has been drifting down for a long time

Re: Plusnet rubbish

Townman — Tue, 29 Aug 2017 07:19:22 GMT

This is a place to where most people come to seek help to resolve their problems. Do you actually have a problem?

Re: Plusnet rubbish

Colin_Maybe — Tue, 29 Aug 2017 07:23:35 GMT

Although I'm on the mobile side I've nothing but praise for the service (as long as you're aware of the limitations) and had nothing but good service from their CS.

Re: Plusnet rubbish

Jon1978 — Tue, 29 Aug 2017 07:33:13 GMT

Do you work for plusnet?

Re: Plusnet rubbish

Townman — Tue, 29 Aug 2017 07:35:54 GMT

Everyone on here who has responded thus far are customers just like you who freely spend their time here offing help to anyone who asks for it. If you've got a problem and want help, then try asking for help.

Re: Plusnet rubbish

Gel — Tue, 29 Aug 2017 09:46:22 GMT

You don't seem to know the difference between "no" & "know"?

Re: Plusnet rubbish

198kHz — Tue, 29 Aug 2017 17:25:53 GMT

Most of the established users on this forum would agree that customer service standards have been steadily deteriorating for quite a while now, but would take issue about the product being overpriced.

Broadband performance is on a par with almost any other ISP that is largely reliant on Openreach and the BT network.

One of the good things about Plusnet is this forum, which is frequented by some very knowledgable and helpful customers. Plusnet staff also contribute.

If you have "rubbish broadband" then it's likely due to a fault, equipment configuration, or something else which can be fixed. Give us some details about your problem and it can probably be sorted.

Re: Plusnet rubbish

Gandalf — Wed, 30 Aug 2017 10:20:17 GMT

@Jon1978

Just popping in here.

Feel free to let us know if there's anything we can help with.

Anoush