topic Re: Chat Not Working for Me in Plusnet Feedback

Chat Not Working for Me

Sharonno12003 — Thu, 24 Aug 2017 17:39:54 GMT

I have tried turning off pop up blocker and chat still does not work

Re: Chat Not Working for Me

Oldjim — Thu, 24 Aug 2017 17:42:27 GMT

that is because Chat is broken and has been for a while https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-Needs-Fixing-Please/m-p/1468245#M78285

Re: Chat Not Working for Me

Strat — Thu, 24 Aug 2017 17:44:42 GMT

The Chat service is currently disabled.

Re: Chat Not Working for Me

newagetraveller — Fri, 25 Aug 2017 08:23:17 GMT

Could PN be on shakey ground with the 2010 Equalities Act here?

They only now seem to offer the telephone as a means of direct communicaion about faults, C.S. etc.. I'm discounting this place because there's no guarantee that their query will be answered by PN staff or they may not even be aware of the forum.

This places anyone with a loss of or problem with hearing at a big disadvantage if unable to communicate by telephone because of their "disability."

Re: Chat Not Working for Me

rongtw — Fri, 25 Aug 2017 09:09:36 GMT

They may well be walking a fine line

For a comunication firm that only offers Phone calls and have closed 2 other options Tickets / Chat very dodgy

Re: Chat Not Working for Me

DaveyH — Fri, 25 Aug 2017 09:18:58 GMT

You're forgetting Social Media...

Re: Chat Not Working for Me

rongtw — Fri, 25 Aug 2017 10:34:06 GMT

But not everyone has a FB account or wants to tweet

Re: Chat Not Working for Me

shutter — Fri, 25 Aug 2017 12:17:56 GMT

@Strat wrote:

The Chat service is currently disabled.

@Strat @

So are deaf and hard of hearing people..... but PlusNet doesn`t care about customers with disabilities, because they are in the minority, and "normal hearing" people have priority

Re: Chat Not Working for Me

Strat — Fri, 25 Aug 2017 12:24:54 GMT

It hasn't gone unnoticed @shutter and apologies for my poor choice of adjective.

Re: Chat Not Working for Me

198kHz — Fri, 25 Aug 2017 12:30:28 GMT

If it becomes a regular occurrence, or permanent, that the only choices are a long phone queue or Facebook/Twitter then it'll be time to look elsewhere.

Re: Chat Not Working for Me

shutter — Fri, 25 Aug 2017 12:31:51 GMT

@Strat You do surprise me....

It has not gone un-noticed by lots of customers..

. But PlusNet staff seem to be keeping a very very low profile on this matter.

You would think that someone somewhere would have had the guts to come forward and put up some kind of defence, however, any defence now is pathetic. as is their response to the criticisms of their actions.

Shame on them .

No... Shame on me... for being a customer for so long, (about 10 years now).. and putting up with this sort of discrimination.... Is this what I paid for when I signed up for the next 18 months ?

I am ashamed to tell people that I am a PlusNet customer that will remove a vital service to hard of hearing (DISABLED) customers in preference for those who can hear perfectly well. DIABOLICAL.

Re: Chat Not Working for Me

newagetraveller — Sat, 26 Aug 2017 08:23:35 GMT

To DaveyH - I did, of course state "direct communication." Plus, as already mentioned, we don't all want or have a Twitface account