topic Re: 'Chat' not working from 'Contact us' link in Plusnet Feedback

'Chat' not working from 'Contact us' link

MauriceC — Sat, 19 Aug 2017 09:41:55 GMT

See this thread for more details.

Re: 'Chat' not working from 'Contact us' link

MauriceC — Thu, 17 Aug 2017 14:26:21 GMT

As you're on line @jaread83 any chance of picking this one up? A bit embarrassing that access to 'Chat' doesn't work from the Comminity header link.

Re: 'Chat' not working from 'Contact us' link

jaread83 — Thu, 17 Aug 2017 14:29:05 GMT

This isn't related to the Community and I don't have any information that would be of any use to anyone regarding this. The Chat stuff is controlled by another department.

Re: 'Chat' not working from 'Contact us' link

MauriceC — Thu, 17 Aug 2017 14:32:41 GMT

Thanks @jaread83 is there a better place to flag this error - or can you pass it on?

Re: 'Chat' not working from 'Contact us' link

jaread83 — Thu, 17 Aug 2017 15:07:44 GMT

I have a feeling the right people already know. @LouisaMartin is probably the best person to ask about this to be honest as she might know whats going on.

Re: 'Chat' not working from 'Contact us' link

MauriceC — Thu, 17 Aug 2017 15:11:19 GMT

Thanks Jack. It could be one of the reasons why we continue to get a number of reports of 'Chat' being unavailable, so quite an important thing to fix.

Re: 'Chat' not working from 'Contact us' link

Mav — Sat, 19 Aug 2017 14:10:36 GMT

Moderator's note:

Thread locked in favour of the link mentioned in the OP especially this post by @Gandalf