https://community.plus.net/t5/Plusnet-Feedback/Contact-to-Plusnet/m-p/1467976#M78197 <P>No we all get the same service. The only difference is that we old timers pay more for the privelege. However if you post your problem you may get some help.</P> Tue, 15 Aug 2017 14:54:20 GMT Baldrick1 2017-08-15T14:54:20Z https://community.plus.net/t5/Plusnet-Feedback/Contact-to-Plusnet/m-p/1467918#M78195 <P>What on earth has happened to the customer based contacts, if you phone your faced with an hours wait , internet chat can not do any thing on your account and advises you to go to account settings when you get there the option the chat line has advised is not available, WHY do you not have an email system??? At this time your customer care falls a lot short of the advertised or is this just for new customers?<img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif" alt="Huh" title="Huh" /></P> Tue, 15 Aug 2017 11:54:27 GMT https://community.plus.net/t5/Plusnet-Feedback/Contact-to-Plusnet/m-p/1467918#M78195 stansharon 2017-08-15T11:54:27Z https://community.plus.net/t5/Plusnet-Feedback/Contact-to-Plusnet/m-p/1467976#M78197 <P>No we all get the same service. The only difference is that we old timers pay more for the privelege. However if you post your problem you may get some help.</P> Tue, 15 Aug 2017 14:54:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Contact-to-Plusnet/m-p/1467976#M78197 Baldrick1 2017-08-15T14:54:20Z https://community.plus.net/t5/Plusnet-Feedback/Contact-to-Plusnet/m-p/1468058#M78204 This was originally posted on the business forum ... if you are a business user, then you can still raise support tickets. Look under contact us - business user on the user portal. Tue, 15 Aug 2017 19:17:00 GMT https://community.plus.net/t5/Plusnet-Feedback/Contact-to-Plusnet/m-p/1468058#M78204 Townman 2017-08-15T19:17:00Z